Gloria Baiona

Experience

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  Intertek Italia

  Nov 2014 - Aug 2021

  Intertek is a leading Total Quality Assurance provider to industries worldwide.Intertek network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for customers’ operations and supply chains.Mission and responsibilities:• Be focused on increasing sales and developing our company presence on the Eastern European market.• Implement sales plans and defining strategies in collaboration with the Sales Direction.• Scout new clients and new sales opportunities through pro-active prospecting plans (outbound calls, e-mails, remote meetings etc.)• Follow up on inbound leads received from the website.• Prepare and deliver business reviews to the Sales Direction to show progresses. Show less Mission and responsibilities:• Focus on sales activities related to Lighting industry for Italian market.• Achieve annual and monthly sales goals (quotations, order-in and revenue targets).• Manage and develop assigned client portfolio.• Re-establish contact and build relationship with inactive accounts.• Scout new clients and new sales opportunities through pro-active calls (both cold calls and warm calls), inbound inquiries follow-up.• Attend industry leading trade shows and events.• Coordinate daily job with the Technical Department / Operations.• Handle customer complaints, problem solver.• Deliver superior customer service. Show less Mission and responsibilities:• Achieve annual and monthly sales goals (quotation, order-in and revenue targets).• Manage and Develop of assigned client portfolio• Make pro-active / outbound calls and emails to promote new services and/or inform about new certification programs.• Develop new sales opportunities related to the Spanish and Portuguese accounts through inbound lead follow-up and inquiry qualification from web leads, digital campaigns and inbound calls.• Identify strategic inquiries for the Sales team and route qualified opportunities to the appropriate sales manager for further investigation.• Customer service activities. Show less

  • Inside Sales East Europe

    Jan 2020 - Aug 2021

  • Inside Sales Lighting (Italy)

    Jan 2019 - Dec 2020

  • Inside Sales and Customer Service (Italy, Spain and Portugal)

    Jan 2018 - Jan 2019

  • Customer Service Assistant

    Nov 2014 - Dec 2017
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  Innovatec Group

  Sept 2021 - Mar 2022

  Account manager vendite

  Mission and responsibilities:• Manage existing partners and clients to improve sales and revenue and meet our targets.• Scout new partners (B2B) and clients (B2C) through telemarketing activities, remote meetings, face to face meetings, tradeshows and events.• Work with technical department and back office team to optimize internal processes and speed up the sales procedures.

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  Booking.com

  May 2022 - now

  Account manager