Harel Misha

Experience

• 

  Bezeq International

  Jan 2009 - Mar 2011

  Business Technical Support

  ISP Support for business customers, for Internet Connectivity, Domain/Mail configurations, Firewall and VPN settings.

• 

  ECI Telecom

  Jul 2011 - Mar 2023

  SDN Applications Product Line Manager, defines the product vision and strategy. Working on a Mulyi-layer SDN Domain Controller (WDM/OTN, Ethernet, IP/MPLS, Segment-Routing), responsible for service provisioning automation, network planning tools, Northbound and Southbound APIs, web-based GUI, and more.Working in Scrum agile framework using Confluence and Jira tools.Interacts with company internal teams such as R&D, marketing, sales, technical support, QA, as well as external customers to ensure that the products have the necessary features, capabilities and release schedules. Show less Establishes the pre-sales support strategy basis for current and prospective clients. Part of the sales team, working with all the company interfaces to ensure that optimum systems solutions are provided to new and existing customers.Responsible to provide response to customer's RFI / RFP / RFQ for optical transport systems with DWDM/OTN, Ethernet, MPLS-TP and IP/MPLS technologies.Provides pre-sales support and systems configuration recommendations. Develops and applies methods, theories and research techniques to provide solutions to technical problems. Plans, conducts and directs projects including costs, staffing, technical leadership and project evaluation. Show less Managing a technical team responsible for the knowledge of field and remote support engineers around the world including existing and upcoming company equipment and technologies.Technical consultation and project planning for ECI offices world wide, including On-Job-Training, procedures and documentation writing and planning of project implementation work effort calculations.Participating and leading cross-company processes of designing working methods for OTN/DWDM products implementations. Show less Technical field and remote support engineer working at customers premises around the world - Europe, APAC, India, South and North America. Handling OTN/DWDM, Ethernet/MPLS and SDH services in metro and core networks and all ECI's MSPP/PTS and optics equipment – XDM, NPT, Apollo andall ECI's management software – Lightsoft NMS, EMS-MPT, EMS-APT and STMS.Participating in large projects and big technology and equipment variety for ECI customers including service providers, government/military customers, Data Centers, etc.Conducting commissioning tests with leading industry test equipment and network monitoring tools (JDSU/Viavi, BER Tester, Optical Spectrum Analyzer, etc.) Show less

  • SDN Applications Product Line Manager

    Sept 2019 - Mar 2023

  • Sales Engineer

    Sept 2016 - Sept 2019

  • DWDM/OTN Team Leader

    Oct 2014 - Sept 2016

  • Customer Service Engineer

    Jul 2011 - Oct 2014
• 

  Ribbon Communications

  Mar 2023 - now

  Head of Software LoB

  Head of Software Line of Business (SW LoB), managing a group of product line managers responsible for overseeing Ribbon's IP Optical network management solutions. Defining the products and roadmaps strategies, encompassing both the technical and commercial aspects. Playing a pivotal role in driving innovation, ensuring the success of our products, and delivering exceptional solutions to our customers. Collaborating closely with cross-functional teams to align our product portfolio with market demands and customer needs. With a keen understanding of customer pain points, prioritize product enhancements and new features to meet market requirements.Committed to driving the success of our software products and contributing to the overall growth and profitability of the company. Show less