Gurtej Brar

Experience

• 

  York Teaching Hospital NHS Foundation Trust

  Jan 2011 - Aug 2013

  Providing 2nd/3rd Line support on Microsoft,Networking & other Healthcare systems. 1. Providing 2nd/3rd Line support to aprrox 3000 users.2. PC rebuilds, Software installations & Troubleshooting.3. Providing support on windows & Citrix platforms.4. Providing support on clinical applications including IPM, ICE, IMPAX, Systemone, Evolution, Vitalpac etc.5. Active Directory support & troubleshooting user profiles issues.6. Networking troubleshooting.7. Hardware trouble shooting.

  • Senior Desktop Engineer

    Jan 2012 - Aug 2013

  • IT Engineer

    Jan 2011 - Jan 2012
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  Nottinghamshire Healthcare

  Aug 2013 - Nov 2013

  Technical Support Engineer

  Providing 2nd/3rd Line support on Microsoft, Networking & other NHS Healthcare systems to 12000+ users.

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  Leicestershire Health Informatics Service

  Nov 2013 - Jan 2017

  1. Acting as Deputy Service Delivery Manager and providing management and strategic support to LHIS Service Desk supporting 14000+ users around Leicester, Leicestershire and Rutland region.2. Management of 2nd Line Support team.3. Management of Service Development Team specialising in development and implementing LANDESK software.4. Acting as a Change Management lead and implementing Change management within the organisation.5. Acting as a lead and providing strategic support for implementing ITIL Service Methodology within the organisation ensuring Service Desk is complaint with ITIL methodologies.6. Devising and managing KPIs, Knowledgebase, Complex technical scenarios and Service improvements. 7. Developing new and improving existing processes ensuring streamlining of working practices with an aim to deliver efficiency across the Service Desk function. Show less 1. Providing Management suppport to Service Desk Engineer / second line support function of HIS supporting 14000+ users across Leicester, Leicestershire and Rutland region.2. Acting as the Technical Lead within the Service Desk function promoting new technologies and providing the training, support and relevant documentation to the team to enhance the second line support technical abilities and skills.3. Develop and maintain KPIs for 2nd line support function.4. Developing and maintaining new fixes and processes delivering efficiency across 2nd line function contributing towards quicker and higher resolutions. Show less

  • Technical Services Manager

    Aug 2014 - Jan 2017

  • Technical Support Team Leader

    Nov 2013 - Jul 2014
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  Leicestershire Health Informatic Services

  Jan 2017 - Jul 2019

  Scrum Master/ Technical Services Manager

  1. Acting as a Scrum Master for my cross functional team and providing strategic support to my team of Developers, Software Testers & Product & Customer Support Officers.2. Responsible for implementing Agile/SCRUM approach within the Development team & ITIL approach within ServiceDesk & Service Development teams.3. Acting as a main Senior Executive contact for our customers and ensuring their strategic requirements are understood and product design are catered to meet those requirements within the agreed commercial and timescales.4. Working with LHIS Senior Management and Executive team in developing long term strategic vision for business and Team development which involves working on Tenders, Product quotes, Operation plans, Commercial planning & Resource Management.5. Providing Strategic support to Service Desk Operational Management team including 2nd line support services.6. Providing Senior Management Support to Service Development Team who is responsible for embedding and supporting ITSM products within the organisation. Show less

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  NHS Leicestershire Health Informatics Service (LHIS)

  Jul 2019 - Aug 2022

  Deputy Service Delivery Manager
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  Health Research Authority

  Aug 2022 - now

  Head Of Service Delivery