Shelley Miller

Experience

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  McDonald's Corporation

  Jun 1986 - Oct 2011

  Manager

  Over 25 years experience in Corporate level management. Managed 100+ employees per store. Being responsible for up to three stores at once. Working in a fast paced forever changing environment, ensuring all operational procedures were implemented and followed at all times. Managed and oversaw cash management, including reconciliation, balancing, banking, payroll, and sales. Executed strong communication skills when dealing with key people - both internal and external. Demonstrated how continuous learning, problem solving, teamwork, coaching, managing people, and customer focus are the key ingredients to a successful business. Recruited, trained, and developed new employees, and ensured that training met corporate objectives and standards. Extensive experience in human relations, customer recovery and customer service skills, enforcing all appropriate personnel policies and labour laws. Executed efficient planning, and strong implementation of operational platforms, in an organized manner. Show less

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  BC Liquor Distribution Branch

  Sept 2009 - Oct 2010

  Customer Service Clerk

  Customer Service Clerk, cash management, ensuring quality customer service, stock management and product availability.

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  Costco Wholesale

  Oct 2010 - Mar 2014

  Deli Assistant

  Working directly with members, maintained food production quantity, Food Safety control, Inventory stock management and implementing and following daily production guides. Worked cooperatively with others and coached fellow employees, which supported success, but still held self and others accountable for meeting commitment's, ensuring results are achieved.Through costco's training I have completed proper procedures for and including costcos food safe, compactor and baler procedures,HAZCOM/WHMIS basic chemical safety,spills and trip hazards,forklift procedures, dangerous goods testing and proper filing procedures on accidents.You will find me to be highly motivated and a results orientated person with strong analytical, problem solving and interpersonal skills. I am a quick learner who welcomes a challenge and adapts well to change. Show less

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  Graduated Ridge Meadows College

  Sept 2014 - Nov 2014

  Administrative Office Assistant

  Attended School full time as a Student, Completing the Administrative Office Assistant Program.

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  G4S

  Nov 2014 - now

  Screening Officer

  Security Screening all passengers and their baggage at check points throughout the airport, ensuring all standard operating procedures are being followed, as well as superior customer service, ensuring all passengers have a great,friendly and rewarding experience with us at the airport. Working together with all managers and employees in a team environment ensuring all passengers have a great screening experience.