Hock Yee Tan

Experience

• 

  Datacraft Malaysia Sdn. Bhd.

  Jul 1999 - Jun 2004

  Assistant Technical Manager

  - Duties and Responsibilities• Assist Operation Manager in providing support services that include hardware support, troubleshooting, technical support, a service portal and an on-line notification service to customer in northern region Malaysia • Support sales Department in a technical subject matter expert role.• Supervision of 3 engineers in northern region Malaysia

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  Jabil Circuit S/B

  Jun 2004 - May 2005

  Regional Senior Engineer

  - Duties and Responsibilities• Deliver high quality technical training to our operation support team members • Deliver high technical level support to network operation team

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  Datacraft Malaysia Sdn. Bhd.

  May 2005 - Dec 2007

  Service Delivery Manager

  Service Delivery Manager- Duties and Responsibilities• Provide consultancy services to customers• Pre-sale support

• 

  I-Deal Technology Sdn. Bhd. is a Systems Integration Consulting firm

  Jan 2008 - Mar 2011

  • Develop and manage relationships with Cisco across functional areas including technical certification strategy and priorities, marketing and business development.• Coordinate i-Deal and Cisco Sales and Professional Services teams to ensure successful pre-sales support.• Develop joint business development plans with Cisco, including development of joint value propositions and work with Partner Alliance Managers on joint offerings, as needed.• Acts as first point of contact on specific business initiatives with Cisco.• Leading company branding recognizes for technical skills and demonstrated a measurably high level of customer satisfaction by earning Cisco Certified Partner Certification specialization and Cisco Silver partner.• Leading joint technology initiatives defining and ensuring the successful execution of solution opportunities, new product development and go-to-market programs for VMware virtualization platform, client virtualization and data center management. Show less • Identify and attract the right resources, establish and develop a knowledgeable, dedicated service and support teams that understand and meet the needs of clients.• Ensure the timely delivery of services to the clients by developing processes, methods, systems, relationships and competencies.• Establish a focused service strategy that is complimentary to the needs of the business and drive overall efficiencies into the organization. • To ensure SLA's are achieved and client expectations are met or exceeded.• To provide performance reports to an agreed schedule to both clients.• Take an active role in major incident management and ensure full supplier engagement. • Develop business strategies, including evaluating and designing organizational structures, managing major change events and redesigning business processes.• Identify breakthrough value propositions for new business by framing business offerings and communicating the value proposition in a compelling fashion to senior client management. • Design and determine solutions economics and contribute to shaping overall deal economics. • Drive incremental revenue growth through further expansion or renewals of outsourcing work.• Develop initiatives to provide a continuous improvement process and cost reduction.• Ensure that selected partners are capable of implementing and executing national service plans and strategy. Show less

  • Strategic Alliance Manager

    Jan 2010 - Mar 2011

  • Services Delivery Manager

    Jan 2008 - Dec 2009
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  I-Deal Technology Sdn. Bhd. is a Systems Integration Consulting firm

  Apr 2011 - Apr 2013

  Solutions Architect Manager

  • Creating high level designs to meet the Business/IT needs. • Interact at multiple levels within a customer account and demonstrate strong technical skills, thought leadership, and have a commitment to the customer. • Responsible for owning the solution which includes; the business impact, feasibility, design, and support creation/updates of a detailed design. • Works autonomously to build customized solutions to meet a client’s unique business needs. • Building a solution include activities such as running workshops, conducting client interviews, secondary research, input from the Account Team, working with specialists, product managers, and other stakeholders. • Responsible for owning the solution and support the creation of a detailed design and updating the design when needed. With an accepted design, will support the development of the solution by working with specialists, Architects, Consultants to lead the development of the solution.• Have a good mix of Technical Skills, Business Acumen, and a strong desire to support the customer. • Acting as a lead technologist and should have a broad understanding of technology. 1) Infrastructure (Data Center Design, Networking, Systems Hardware, System Architecture Virtualization, Systems Management, Security)2) Desktop (Desktops Architecture, Thin/Zero Clients, Desktop Management, Desktop Design)4) Management(Datacenter Management, Application Management, Desktop Management, SNMP, MIBS) Show less

• 

  Jencorp Solution Sdn Bhd

  Apr 2013 - now

  Solutions Architect Director

  • Creating high level designs to meet the Business/IT needs. • Interact at multiple levels within a customer account and demonstrate strong technical skills, thought leadership, and have a commitment to the customer. • Responsible for owning the solution which includes; the business impact, feasibility, design, and support creation/updates of a detailed design. • Works autonomously to build customized solutions to meet a client’s unique business needs. • Building a solution include activities such as running workshops, conducting client interviews, secondary research, input from the Account Team, working with specialists, product managers, and other stakeholders. • Responsible for owning the solution and support the creation of a detailed design and updating the design when needed. With an accepted design, will support the development of the solution by working with specialists, Architects, Consultants to lead the development of the solution.• Have a good mix of Technical Skills, Business Acumen, and a strong desire to support the customer. • Acting as a lead technologist and should have a broad understanding of technology. 1) Infrastructure (Data Center Design, Networking, Systems Hardware, System Architecture Virtualization, Systems Management, Security) 2) Desktop (Desktops Architecture, Thin/Zero Clients, Desktop Management, Desktop Design) 4) Management(Datacenter Management, Application Management, Desktop Management, SNMP, MIBS) Show less