David Atkinson

Experience

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  Solectron

  Nov 2000 - Nov 2001

  System Administrator

  * Planed and implemented seamless migration of support infrastructure from Wangaratta to Sydney site* Coordinated migration from legacy Notes to Exchange mail server including end-user training and support process development* Lead implementation of Australia wide integrated user desktop support programme* Help Desk Support & Help Desk first contact* Desktop Computer Management & Support (Win 9x, NT 4.0, Linux, AI/X) * Managed NT and UNIX (AIX & Linux) services* Maintained Enterprise Critical Databases (Oracle, Postgres) Show less

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  Albury Local Internet

  Feb 2003 - Jul 2007

  Customer Support Manager

  * Supported call-centre team (For Windows, Macintosh and Unix systems) including designing, maintaining and deprecating support solutions * Reduced overall phone support volumes through development & maintenance of customer self-service site* Designed and maintained custom OS for wireless customer access equipment* Coordinated Windows Server administration for enterprise customers* Guided delivery of support to Customers with Managed connections (Cisco CPEs) in line with SLAs

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  Mars IS

  Oct 2009 - Jun 2011

  Global Processing Support (Unix Expert Centre)

  * Successfully Tracked and managed Unix security compliance (Security Team & PWC requirements) resulting in reduced exposure in business critical systems* Reduced incidents and costs by driving proactive server management across Windows and Unix administration teams* Harmonised Unix/Linux & Windows SIM infrastructure (Proliant Support Packs, iLO, Version Control) to simplify system management, reducing costs and effort* Worked with standard Mars tools and processes (Office 2007, Communicator) within ITILv3 and PRINCE2 frameworks Show less

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  The Scots School Albury

  Oct 2011 - Sept 2015

  I was responsible for the operation and maintenance of the IT infrastructure and systems at Scots as well as overseeing enhancement projects and the successful integration of systems to form a cohesive online learning environment for staff and students. Some of my project highlight were:* Migration of On-Premise Exchange 2007 to Office 365, including end user training, student/staff portals and integration with learning management systems & community websites* Successfully planned and implemented 1:1 iPad programme for 650 users* Redesigned and simplified network topology for increased security and reduced network related incidents by 20%* Increased server reliability through implementation of Dell (Open Manage) & Cisco (RANCiD) management tools* Delivered staff & student laptop refresh project replacing 150 machines (PC & Mac) within cost & time constraints* Simplified image deployment processes through the development of a “universal” (manufacturer agnostic) Windows 7 SOE image* Expanded laptop refresh programme to an XP replacement programme, implemented with no end-user impacts Show less

  • System Administrator/DevOps Engineer

    Jan 2012 - Sept 2015

  • IT Support Contractor

    Oct 2011 - Dec 2011
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  Ricoh Australia

  Sept 2015 - Apr 2022

  Business Solutions & ITS Consultant

  Ricoh’s core focus is on business productivity and office automation solutions. As a Business Solutions Consultant I share my extensive expertise and technical knowledge in office technology with our clients to implement innovative document management solutions and streamline business processes. From high-end hardware solutions to software workflow solutions, at RICOH Australia, we offer innovative new technologies and cost saving solutions to optimise your business processes. Our focus on providing holistic solutions for your business utilising the latest technology and business practices means we can provide a ‘full service capability’ for your organisation. We also provide a full range of IT support and consultancy services such as full domain setup and support, terminal services and cross platform OS support. A few software solutions we offer to assist with your digital transformation are:LaserfichePaperCut-MF™EzescanGlobal ScanESA TransformerKodak Capture Pro Show less

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  Mentone Grammar

  May 2022 - now

  System Administrator/DevOps