Tom Watts

Technician

750 followers

Greenville, South Carolina, United States

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Timeline
About me
Senior Consultant at Windstream
Education
- Laconia Academy
  2001 - 2002
  High School Graduate
Experience
- NetTech Consultants, Inc.
  Sept 2009 - Jan 2010
  Technician
  HP printer refresh*Site survey for banks, drawing floor plans on MS Visio*Consulting, making proposals for equipment positioning and where to install data and analog drops to optimize service*Installation, install MFP printers and verify all working order
- Concentrix
  Feb 2011 - Dec 2012
  Network Engineer
  Inbound call support engineer for small and medium businesses· End-to-end case management and documentation· One-on-one Engineer coaching and development· Internal escalation point for hard to resolve cases and customer follow up· Network planning, design and implementation for small and medium businesses· Edge equipment integration to enterprise class networks· Specialized in LAN switching· Strong familiarity with gateway routing· Intermediate knowledge of autonomous wireless technologies· Basic understanding of IP camera configuration and implementation· Basic understanding of ATA and IP phone configuration and SIP deployment· Basic knowledge of Cisco Callway Webex Telepresence and Tandberg units Show less
- Cisco NetPro Community Forums
  Jun 2012 - Jan 2016
  Contributor
  Top contributor for the small business community· Designated as a Cisco VIP 2013 Designated as a Cisco VIP 2014
- Windstream
  Dec 2012 - now
  Transport NOC Tier 3 engineer. Support Transport NOC in all capacities across all transport technology spectrum. Concentrated expertise in Cyan Z series, Cisco ONS products with an elevated proficiency with Ciena 6500, Ciena RLS, Wave Server 5 & AI, SAOS platforms, Cisco NCS4200, Coriant 7100, G30, Infinera DTN, Adtran TA5000, Netvanta 8044 and Alcatel DMX. Higher level support for Transport DCN connectivity issues. Provide training and documentation across a multitude of platforms including but not limited to, Turin, Alcatel DMX, Cyan Z Series, Ciena 6500, Ciena SAOS products, Cisco NCS4200, Coriant 7100 NANO, Coriant Groove and Fujitsu Flashwave 4100, Adtran TA5000, Netvanta 8044. Show less
  - Senior Consultant
    Mar 2022 - now
  - Engineer III
    Jun 2019 - Mar 2022
  - Network Analyst
    Sept 2016 - Jun 2019
  - Network Analyst
    Dec 2012 - Sept 2016
Licenses & Certifications
- Cyan Z Series
  Ciena
  Nov 2016
- Juniper Service Provider
  Juniper Networks
  Mar 2016
- Ciena 6500 (0558)
  Ciena
  Sept 2016
- Infinera DTN-X
  Infinera
  Feb 2019
- Coriant Groove
  Infinera
  Feb 2019
- CompTIA Network+
  CompTIA
  Feb 2009
- Cisco Certified Network Associate Wireless (CCNA-W)
  Cisco
  Nov 2013
- Coriant Nano 7100
  Infinera
  Feb 2019
- Cisco Certified Network Associate Routing and Switching (CCNA)
  Cisco
  Feb 2011
- CompTIA A+
  CompTIA
  Jun 2009
Honors & Awards
- Awarded to Tom Watts
  2018 Transport Engineering Excellence Award - Yearly Windstream Jan 2019 The Transport “Excellence” Award provides eligible employees an opportunity for quarterly and annual incentives based on individual contribution towards achievement of company’s objectives, focusing on WOWing our customers, Creating OPEX savings, and Creating Capital savings.
- Awarded to Tom Watts
  2018 Transport Engineering Excellence Award - Quarterly Windstream Oct 2018 The Transport “Excellence” Award provides eligible employees an opportunity for quarterly and annual incentives based on individual contribution towards achievement of company’s objectives, focusing on WOWing our customers, Creating OPEX savings, and Creating Capital savings.
- Awarded to Tom Watts
  2016 DNOC Rider Windstream May 2016 DNOC Riders - for those with the guts to put the Network First – also known as doing it the right way. Achieve company objectives through the power of actions.
- Awarded to Tom Watts
  2015 NOC Star Windstream Apr 2015 NOC Star awards were provided to highlight events or series of event that had major positive impacts to the business.
- Awarded to Tom Watts
  2014 NOC Star Windstream Apr 2014 NOC Star awards were provided to highlight events or series of event that had major positive impacts to the business.