Rafael Croce

Experience

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  Unimed

  Jan 2008 - Feb 2011

  IT Project Coordinator

  - Strategic and Innovation Project Management;- Project Design;- Scope Statement development;- Stakeholders mapping and management;- Financial project management;- Supplier management, RFI(Request for Information)+RFP(Request for Proposal);- Preparation of all project documentation following PMBOK best practices aligned with the Customer’s methodology;- Human Resource Management;- Status Report development, management and presentation;- Scope Statement, development and management;- Project Schedule, development and management;- Project Risk, mapping and mitigation. Show less

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  Fleury Medicina e Saúde

  Mar 2011 - Jul 2013

  IT Project Coordinator

  - Strategic and Innovation Project Management;- Project Design;- Scope Statement development;- Stakeholders mapping and management;- Financial project management;- Supplier management, RFI(Request for Information)+RFP(Request for Proposal);- Preparation of all project documentation following PMBOK best practices aligned with the Customer’s methodology;- Human Resource Management;- Status Report development, management and presentation;- Scope Statement, development and management;- Project Schedule, development and management;- Project Risk, mapping and mitigation.Projects:• Web Site – Fleury Brand• Mobile Web Site – Fleury Brand• Web Site A+ Brand• Mobile Web Site A+ Brand• POC (Proof of Concept) Mobility(IOS/Android/Blackberry) using SAP Mobile Platform (Sybase Unwired Platform)• Mobile App (iOS/Android) Fleury• Mobile App (iOS/Android) A+ • Business Intelligence – SAP (Business Objects)• Customer Relationship Management – SAP• MDM- SAP (Master Data Management)• Interface RSA(Linux) to Preanalytics Automation• Values Return System• Upgrade Cargo Packing System - SAP R/3• Upgrade Cash Consolidation – SAP R/3• Upgrade of Medical Report System Show less

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  TBWA\Worldwide

  Aug 2013 - Aug 2014

  IT Project Manager

  - Managed all projects (Adidas, Santander, Pernambucanas) with $10M annual budget;- Guided the project team re available possibilities and innovations in the technology market;- Flexible but objective team Management, ensuring the delivery of all projects and demands;- Supplier Management, from prospection to conducting technical meetings including supplier financial management;- Preparation of all project documentation following PMBOK best practices aligned with the Customer’s methodology;- Scope Statement development and management;- Project Schedule development and management;- Project Risk mapping and mitigation; - Status Report development, management and presentation.Projects:• Adidas Web Site;• Adidas Facebook Tab – World Cup;• Santander Web Site;• Santander Facebook Tab – Photo History;• Santander – Facebook Tab – Museum of Tomorrow;• Pernambucanas Web Site;• Pernambucanas E-Commerce Web Site;• Pernambucanas Facebook Tab;• Pernambucanas Mobile App(iOS / Android);• Pernambucanas – Interactive Fashion Show (Youtube). Show less

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  SAP

  Aug 2014 - Feb 2015

  Senior Program Manager

  - Responsible for Program Management “Logistics Suite” consisting of 6 projects and 3 phases;- Responsible for Delivery Team (ABAP, .Net, JAVA and SQL);- Responsible for management of AMS on phase 1 of the Program;- Responsible for management of the multidisciplinary program team of developers, architects, FI, MM, SD and LES Consultants;- Change Management, understanding, estimating, prioritizing, developing and delivering;- Financial Program Management;- Preparation of all documentation for projects following the best practices of PMBOK (Project Management Body of Knowledge) aligned with the Customer’s methodology;- BBPs (Business Blueprints) development and management;- Project Schedules, development and management;- Project Risks, mapping and mitigation; - Status Report development, management and presentation – Weekly;- Management of all Program Life Cycle. Show less

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  GOL Linhas Aéreas

  Feb 2015 - Jan 2017

  Senior Program Manager

  - Responsible for restructuring the methodology of project management at the company to agile project management using SCRUM;- Responsible for international projects/partnerships of the company;- Responsible for management of the multidisciplinary team made up of project developers (.net, Java, SQL), architects, and infrastructure team;- Change Management, understanding, estimating, prioritizing, developing and delivering;- Financial Program Management;- Project Schedules, development and management;- Project Risks, mapping and mitigation; - Weekly Status Report development, management and presentation for board of directors;- Management of all Projects/Products Life Cycle.Projects:• Smiles WebSite• Mobile Smiles Website• Smiles Shopping (E-Commerce) Website• Smiles App (Android/iOS)• Smiles Hotels Website – RocketMiles/Booking.com (USA Company, based at Chicago-IL)• Smiles Hotels(Product) – RocketMiles/Booking.com (USA Company, based at Chicago-IL)• Smiles Club Smiles (Product)• Smiles Shopping (Product)• Miles & Money (Product)• New Global Payment Gateway+Discount Voucher (Product)• Global Mileage Accrual (Products/Partnerships ) (Delta, Airfrance, KLM, Aerolineas Argentina, TAP, Alitalia, Copa Airlines, Korean Air, Air Canada, AeroMexico, Etihad, Qatar, and Emirates) Show less

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  Iterative;

  Feb 2017 - Feb 2018

  Senior Program Manager

  - Managed all projects from the company major clients Bradesco (Largest Private Bank in Brazil), Ipiranga (Second-largest Brazilian fuel distribution company) with $12M annual budget;- Responsible for implementing agile project management using SCRUM;- Responsible for the project management team, including project coordinators and project analysts;- Responsible for management of the multidisciplinary team of the projects, containing developers (.net, Java, SQL, Swift, Phyton), architects, and infrastructure team;- Change Management, understanding, estimating, prioritizing, developing and delivering;- Financial Program Management;- Project Schedules, development and management;- Project Risks, mapping and mitigation; - Weekly Status Report development, management and presentation for board of directors;- Management of all Projects/Products Life Cycle.Projects:• Bradesco Pre-Paid Credit Card Website(Responsive)• Bradesco Pre-Paid Credit Card App (Android/iOS)• Ipiranga Abastece Aí App (Android/iOS)• Ipiranga Rede Ipiranga App (Android/iOS)• Ipiranga – Smart Island(Digital experience when re-fueling your car)(Android/iOS) Show less

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  FARFETCH

  Mar 2018 - Feb 2022

  Senior Delivery Manager

  FARFETCH (NYSE: FTECH) is the leading global platform for the luxury fashion industry.• Omnichannel E-Commerce Innovation – Led the strategy, planning, and execution of cutting-edge omnichannel solutions, integrating online and in-store experiences for luxury fashion brands.• Cross-Functional & Global Team Leadership – Managed 12 development teams across Europe, North America, and South America, ensuring seamless coordination across regions.• Strategic Planning & Budget Management – Oversaw team allocation, budget forecasting, and talent development, ensuring optimal resource utilization and strategic alignment.• Executive & Stakeholder Engagement – Acted as a primary liaison between Commercial, Product, Engineering, and Marketing teams, aligning digital initiatives with business priorities.• High-Profile Client Communication – Led engagement with luxury brand partners, C-level executives, and senior stakeholders, providing regular updates and strategic insights.• Change & Risk Management – Identified, assessed, and mitigated program risks, ensuring smooth execution of global initiatives.• Agile & SAFe Implementation – Championed Agile best practices (Scrum, SAFe) to enhance speed-to-market, operational efficiency, and cross-team collaboration.• End-to-End Program & Project Lifecycle Oversight – Directed project planning, scheduling, execution, and post-launch optimizations, ensuring timely and high-quality deliveries.Projects:• Global Farfetch E-Commerce Platform• Global Farfetch Platform App (iOS/Android)• Stadium Goods E-Commerce Website• Stadium Goods App (iOS/Android)• Browns E-Commerce Website• Browns App (iOS/Android)• Thom Browne E-Commerce Website • Thom Browne App (Android)• Altuzarra E-Commerce Website• AMI E-Commerce Website• Eraldo E-Commerce Website• New Payment Methods (Alipay, Paypal, Klarna, Apple Pay, Google Pay)• In-Store App (Browns Fashion, Harrods, Stadium Goods) (iOS/Android) Show less

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  Du

  Feb 2022 - Feb 2023

  Digital Delivery Principal

  Du (DMF: DU) is an award-winning telecommunications service provider.• End-to-End Digital Product Delivery – Led the strategy, development, and execution of mobile and web platforms, ensuring alignment with business objectives and customer needs.• Cross-Functional & Global Team Leadership – Managed 18 development teams across the Middle East and Asia, fostering collaboration across diverse cultures.• Technical & Solution Oversight – Directed the development, solution design, and technical specifications, ensuring high-performance digital products from inception to launch.• Agile & SAFe Implementation – Drove agile software development (Scrum, SAFe) practices, enhancing speed-to-market, scalability, and continuous improvement.• Digital Roadmap & Strategy Execution – Defined and managed the digital roadmap, ensuring timely releases, high availability, and enhanced user engagement.• Cross-Departmental Collaboration – Worked closely with engineering, UX/UI, product management, marketing, customer support, and IT teams to integrate digital platforms with broader telecom services.• Stakeholder & Executive Engagement – Provided regular reports and strategic updates to C-level executives and senior directors, ensuring transparency and alignment with company goals.• Risk & Dependency Management – Identified and mitigated project risks, managing dependencies across teams and third-party partners to ensure smooth execution.• Full Program & Project Lifecycle Management – Oversaw project scheduling, development, and execution, ensuring all initiatives were delivered on time and within scope.Projects:• Du App (iOS / Android)• Du Instore(dealer) App (Android)• Du Website (Global). Show less

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  WEX

  Mar 2023 - now

  Principal Program Manager

  WEX (NYSE: WEX) is a global commerce platform that simplifies business operations, specializing in payment processing and information management services.• Ownership of International Mobility & Healthcare (HSA) Digital Platforms – Led strategy, development, and execution for web and mobile applications across these key business areas.• Cross-Functional & Global Team Leadership – Managed 12 Technical Program Managers and 22 Development Teams across North America and Europe, ensuring seamless collaboration and execution at scale.• End-to-End Program & Solution Oversight – Directed the development, solution design, and implementation lifecycle from inception to delivery.• Stakeholder & Executive Engagement - Provided weekly program updates and strategic insights to WEX Sponsors on the Executive Committee(including C-level Directors and WEX CTO)• Dependency & Risk Management – Identified and resolved internal and external dependencies with WEX teams and partners, mitigating risks to ensure smooth delivery.• Agile & SAFe Implementation – Championed Agile Ways of Working, fostering an improvement mindset and ensuring consistent methodology adoption across teams.• Process Optimization & Continuous Improvement – Led yearly and quarterly planning efforts, refining planning, monitoring, and business value delivery processes.• Enterprise-Wide Digital Strategy Execution – Spearheaded the strategic alignment and execution of digital initiatives across International Mobility & Healthcare (HSA) platforms, ensuring business objectives, customer needs, and technology roadmaps were fully integrated and optimized for success. Show less