Naveen Kumar

Experience

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  Datamatica

  Jul 2017 - Mar 2019

  ServiceNow Developer/Admin

  I worked in the banking sector through Datametica, focusing on ServiceNow administration, HRSD, and ITSM. My role involved configuring the platform, managing user administration, and customizing HRSD to improve employee workflows. I also optimized ITSM processes like incident, problem, and change management while ensuring system efficiency and compliance with banking standards."

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  Wipro

  Apr 2019 - Mar 2021

  ServiceNow Developer

  At Wipro Limited, I worked on two projects—an in-house project and one in the healthcare sector. My responsibilities included managing ServiceNow modules like ITSM, HRSD, and CMDB, configuring workflows, handling integrations, and optimizing the platform to improve processes and ensure compliance.

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  Amtrak

  Aug 2023 - now

  ServiceNow Developer