Lien Huynh Kim

Experience

• 

  Thien Nam Elevator Ltd, Co. - Can Tho branch

  Apr 2002 - Aug 2003

  Chief Accountant

  - Held the position of Chief Accountant, demonstrating a solid foundation in financial management- Reviewed financial reports, planned monthly costs, and managed customer credit to ensure financial stability.- Prepared monthly reports and Annual Budgets for the Head Office and facilitated client contract signings.- Supported the Director in ensuring cost allocations aligned with company policies, contributing to annual budget preparation, and assisting the Financial Controller with financial strategies. Assisted the Financial Controller in preparing annual financial strategies and financial reports Show less

• 

  Manulife (Viet Nam) Ltd, Co - Can Tho

  Aug 2003 - Aug 2005

  Compliance and Administrative Support Assistant

  - Providing a single window focusing on servicing the agents on all related administrative matters- Checking receipt books before collecting money from agents and ID cards, other information, signing of agents or customers, and comparing with original details before issuing the payment to agents or customers- Management stored invoices and receipt books in Can Tho Transaction Office- Document daily receipts and expenses in the company system program and prepare daily reports. - Provided Helpdesk assistance for agents and customers Show less

• 

  SSP - Professional IT Solutions Provider

  Aug 2005 - Jun 2006

  Business Analyst, Team leader of packages software

  - Leveraged strong organizational and administrative skills as a Compliance and Administrative Support Assistant.- Established a single point of contact for agents, streamlining administrative processes and ensuring accurate financial transactions.- Managed daily receipts, expenses, and reporting while providing efficient helpdesk support for internal staff and customers.- Provided Helpdesk assistance for agents and customers

• 

  JUPITER Systems Inc. Vietnam

  Jun 2006 - Dec 2006

  ERP Software Consultant

  - Provided project and helpdesk support, troubleshooting customer issues and implementing practical solutions.- Supported the pilot implementation of ERP software in a client's business, ensuring a smooth transition and successful system adoption.

• 

  TRG International

  Dec 2006 - now

  - Led the Academy and Project teams to achieve quarterly and monthly goals, exceeding expectations.- Cum Project Manager to manage all project courses, ensuring timely delivery through the E-learning platform (Thinkific).- Managed, coached, and developed Academy team members, fostering a culture of continuous learning and growth.- Built and developed the processes and procedures working, managing reports and project reports in the Academy team.- Collaborated with leadership to define training needs, develop course roadmaps, and ensure high-quality learning materials.- Collaborated with the internal content specialists/subject matter experts in designing and developing learning courses related to the company's products (Infor and TRG's Products: SunSystems, Query & Analysis, TEBIS, VAS Cir 200, and more) for generating end-user courses.- Managed the quality of the E-learning courses and evaluated the impact and effectiveness of learning solutions, implementing improvements for continuous enhancement. Show less - Cum Project Manager position to manage internal and external projects.- Managed the Academy project teams to create E-learning courses, ensuring efficient and effective training delivery methods.- Researched the company's products (Infor and TRG's Products: SunSystems, Query & Analysis, TEBIS, VAS Cir 200, and more) and generated E-learning courses.- Developed product knowledge training for new professional services consultants, equipping them with the necessary skills to excel in their roles.- Oversaw managing and updating product training materials, maintaining program relevance and effectiveness. Show less - Managed the day-to-day workflows of a team of support members and remote agents, ensuring timely resolution of customer inquiries and adherence to quality standards.- Developed and implemented a training and development plan for the Customer Support team, enhancing their technical skills and fostering a culture of continuous improvement.- Mentored and coached team members, boosting their problem-solving capabilities and ability to handle complex customer support tickets.- Created training guides and syllabuses for TRG Solutions and Products, equipping the team with the necessary knowledge to effectively support customers utilizing these applications.- Managed the resource plan, assessment skills matrix, and training and development plan for the Customer Support team. Show less - Led the training and development of support members and new consultants, building a strong and knowledgeable support team.- While managing project documents and customer profiles, identifying trends and opportunities for process improvement within the Customer Support team.- Contributed to project management by handling internal and external projects, demonstrating a well-rounded skillset and ability to manage diverse initiatives.- Solved complex support tickets, especially tickets related to VAS, Vietnam Circular 200, checking data and financial reports.- Researched the company's products (Infor and TRG's Products: SunSystems, Query & Analysis, TEBIS, VAS Cir 200, and more). Show less

  • Academy Manager

    May 2021 - now

  • Professional Services Training Manager

    Jan 2020 - Apr 2021

  • Customer Support Manpower Development Manager

    Jun 2017 - Dec 2019

  • Senior Application and Support Consultant

    Aug 2008 - Jun 2017

  • SunSystems Application Consultant

    Dec 2006 - Jul 2008