Steacy Zigault

Experience

• 

  Cabinet Bary et associés

  Jun 2010 - Jul 2010

  Aide-comptable stagiaire

  Saisie comptableRapprochement bancaire

• 

  OPIEVOY

  Jul 2011 - Aug 2011

  Secrétaire comptable

  Tâches administrativesContrôle budgétaire

• 

  SNCF

  Oct 2012 - Sept 2015

  Comptable investissements

  Contrôle de gestion opérationnelContrôle interneAssistance aux comptables immobilisations

• 

  KLB GROUP

  Nov 2015 - Jan 2016

  Consultante comptable investissements

  Prestataire du groupe Safran

• 

  Altaven

  Feb 2016 - Aug 2017

  - Validation fonctionnelle des applications- Interrogation et modification de bases de données- Rédaction de note interne d’utilisation fonctionnelle des applications et de plan de test- Réalisation de test - Proposition d’amélioration des fonctionnalités- Mission d’assistance fonctionnelle et technique- Formation à l’utilisation du logiciel - Mission d’assistance aux clients pour l’utilisation du logiciel fiscal Optim’IS- Fonction d’accompagnement plus spécifique pour certains clients : suivi des incidents et de leurs demandes diverses- Rédaction de support d’aide aux services des clients

  • Consultante Qualité Junior

    Jul 2016 - Aug 2017

  • Consultante Support Junior

    Feb 2016 - Jun 2016
• 

  DSOgroup

  Sept 2017 - Sept 2018

  Auditrice externe

  - Vérification des opérations financières d'une entreprise- Vérification des opérations comptables d'une entreprise- Vérification du bon fonctionnement des procédures comptables d'une entreprise- Réalisation d’enquêtes et de contrôles- Mission d’information le factor- Fonction de contrôle de la sincérité et de la fiabilité des comptes- Fonction de contrôle du respect de la législation en vigueur- Rédaction d’un compte-rendu d’audit

• 

  Carry Telecom

  Nov 2018 - Jan 2020

  • Provided leadership, guidance, and support to the team, ensuring that goals and objectives were met.• Monitored and evaluated the team's performance by analyzing key performance indicators, identifyingareas for improvement, and developing action plans to address performance gaps.• Responded promptly and effectively to agent escalations, questions, and troubleshooting, ensuring that team members had the necessary guidance and resources to resolve issues quickly and efficiently.• Created and updated training manuals to ensure consistency and accuracy in the team's work. Show less • Provided supervision and direction to the team, ensuring that goals and objectives were met.• Provided staff training to ensure that team members had the necessary skills and knowledge to perform their roles effectively.• Responded to client complaints, questions, and inquiries in a timely and professional manner.• Lended real-time support to agent escalations, questions, and troubleshooting, ensuring that teammembers had the necessary guidance and resources to resolve issues quickly and effectively.• Created and updated training manuals to ensure consistency among the team. Show less

  • Bilingual supervisor

    May 2019 - Jan 2020

  • Bilingual acting supervisor

    Feb 2019 - Apr 2019

  • Customer Services Agent

    Nov 2018 - Jan 2019
• 

  B2B Banque

  Jan 2020 - Feb 2024

  • Supervised and provided guidance to a team of administration officers, ensuring that all tasks werecompleted accurately and efficiently by using/creating reports.• Maintained up-to-date knowledge of regulatory requirements and internal policies related to mortgage administration, and ensured that team members were trained on these requirements and policies.• Identified areas for process improvement and cost savings, and collaborated with team members toimplement solutions that increased efficiency and productivity.• Developed and maintained strong relationships with internal and external partners, such as funding teams, insurers, and third-party service providers, to facilitate collaboration and efficient mortgage processing.• Managed complex and confidential mortgage information and documentation in a secure and organized manner, and ensured that all documentation was completed accurately and on time.• Assisted with special projects and initiatives as assigned by management, demonstrating flexibility andadaptability in response to changing business needs.• Administer budgets, oversee operations quality, and develop simplified tools and training materials.• Conducting complex analyses, identify irregular files, and ensure compliance with audit and regulatoryrequirements to provide quality, reliable and timely outputs.• Making report nonconformity in completed transactions by maintaining a measurement structure forreporting and reviewing key performance indicators to senior management and the Insurer. Show less • Conducted thorough testing of new software applications and enhancements to ensure they met userrequirements and were free of defects.• Developed test cases, test scenarios, and test plans in accordance with project specifications and industry standards.• Collaborated closely with development teams, business analysts, and end-users to identify and resolveissues and ensure optimal performance of software applications.• Documented and reported issues and defects using defect tracking tools, and retested resolved issues to ensure their successful resolution.• Participated in team meetings and provided feedback on software quality and testing process improvement opportunities. Show less • Provided administrative support to the mortgage operations department, ensuring the smoothfunctioning of daily operations.• Managed and maintained confidential mortgage information and documentation in a secure andorganized manner, in compliance with regulatory requirements and internal policies.• Interacted with internal and external partners, such as reconciliation, funding teams and the insurers, tofacilitate efficient and collaborative mortgage processing.• Builds alliances and maintains relationships with clients and internal stakeholders.• Collaborated with team members to identify opportunities for process improvement and cost savings, and contributed to special projects and initiatives as assigned by management. Show less • Managed end-to-end mortgage operations, ensuring accurate and timely completion of all tasks fromorigination to closing.• Provided exceptional customer service throughout the mortgage life cycle, offering guidance and resolving issues for mortgage applicants and borrowers.• Provided priority and focus to critical clients to ensure that relationships are strengthened and enhanced.• Managed confidential mortgage information and documentation in a secure and organized manner,staying up-to-date with regulatory requirements and internal policies.• Improved skills and knowledge through ongoing training and professional development, sharing expertise with team members.• Contributed to special projects and initiatives, identifying opportunities for process improvement and cost savings. Show less

  • Bilingual assistant manager Mortgages operations

    Apr 2022 - Feb 2024

  • UAT Analyst

    Dec 2021 - Mar 2022

  • Admnistration Coordinator Mortgages operations

    Oct 2020 - Dec 2021

  • Bilingual Senior Administrative Officer Mortgages operations

    Jan 2020 - Oct 2020