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Fernando Moura

Fernando Moura

Night Auditor

Followers of Fernando Moura1000 followers
location of Fernando MouraLoulé, Faro, Portugal

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  • Timeline

  • About me

    E-commerce || Marketing || Revenue || Distribution || Customer Service

  • Education

    • Universidade do Algarve

      1997 - 2002
      Licenciatura Environmental Engineer

  • Experience

    • Forte da Oura

      Dec 1999 - Aug 2002
      Night Auditor

      - Handling Invoices - E-Commerce - Reservations Insertion & Verification - TO Contracts Interpretation & Compliance - Tracking room revenue, occupancy percentages, and other Front Office operating statistics - Checking Front Office accounting records for accuracy - Summarising and compiling information for the Hotel's financial record - Check-ins, Check-outs & Customer Service

    • VILA GALÉ HOTÉIS

      Aug 2002 - Feb 2004
      Night Auditor

      - Handling Invoices - E-Commerce - Reservations Insertion & Verification - TO Contracts Interpretation & Compliance - Tracking room revenue, occupancy percentages, and other Front Office operating statistics - Checking Front Office accounting records for accuracy - Summarising and compiling information for the Hotel's financial record - Check-ins, Check-outs & Customer Service

    • Ria Park Resort & Spa

      May 2004 - Nov 2004
      Front Desk Agent

      - Check-ins, Check-outs & Invoice Handling - Customer Service, Concierge & Complain Handling - Reservations Insertion & Verification

    • Alpinus Hotel Apartamento

      Feb 2005 - Aug 2006
      Front Desk Agent

      - Check-ins, Check-outs & Invoice Handling - Customer Service, Concierge & Complain Handling - Reservations Insertion & Verification

    • Stella Maris Hotel Apartamento

      Aug 2006 - Apr 2008
      Front Desk Manager Assistant

      - TO Contracts Interpretation & Compliance - Invoices & Payment Handling - Reservations Insertion & Verification - Groups & Events Planning, Coordination & Execution - Arrivals & Departures Supervision - Customer Service & Complain Handling - Team Rota & Training Schedule

    • Vale d´El Rei Resort

      Jun 2008 - Dec 2008
      Rooms Division Manager

      - Anticipating & Providing for Customer Needs, Concierge Services - VIP & Service of Excellence Assurance - Service Recovery & Loyalty Development - Problem Tracking & Solving - Complain Handling - Accompanying Site Inspections - Identify Business Opportunities, Public Relations & Sales - Brand Quality Assurance & Inspections Supervision - Front Office Management Assistance - Inter-Departmental Coordination & Multi-Tasking

    • Ria Plaza Resort

      Jan 2009 - Jul 2012
      Commercial Director

      E-Commerce - Yield Management & Sales Strategy - Project Management & Coordinating Operations - Sales & Business Maximization: identify opportunities, consult and develop business partnerships - Promotional & Marketing Plans - Client Acquisition & Loyalty Development - Contracting OTA´s & Traditional TO - Reporting & Revenue Analysis

    • Montechoro Hotel & Resort

      Sept 2012 - Mar 2014
      Sales Manager

      - E-Commerce - Yield Management - Project Management & Coordinating Operations - Sales & Business Maximization: identify opportunities, consult and develop business partnerships - Promotional & Marketing Plans - Client Acquisition & Loyalty Development - Contracting OTA´s & Traditional TO - Reporting & Revenue Analysis

    • Aquashow Park

      Apr 2014 - Sept 2014
      Night Auditor

      - Handling Invoices - E-Commerce - Reservations Insertion & Verification - TO Contracts Interpretation & Compliance - Tracking room revenue, occupancy percentages, and other Front Office operating statistics - Checking Front Office accounting records for accuracy - Summarising and compiling information for the Hotel's financial record - Check-ins, Check-outs & Customer Services

    • Tee Times Golf Agency

      Jan 2015 - Jun 2015
      Sales & Marketing Executive

      - E-commerce - Yield Management - Project Management & Coordinating Operations - Sales & Business Maximization: identify opportunities, consult and develop business partnerships - Promotional & Marketing Plans - Client Acquisition & Loyalty Development - Contracting Hotels & Golf Courses - Handling Master Accounts - Reporting & Revenue Analysis

    • Aquashow Park

      Mar 2016 - Apr 2020
      Night Auditor

      - Handling Invoices - E-Commerce - Reservations Insertion & Verification - TO Contracts Interpretation & Compliance - Tracking room revenue, occupancy percentages, and other Front Office operating statistics - Checking Front Office accounting records for accuracy - Summarising and compiling information for the Hotel's financial record - Check-ins, Check-outs & Customer Services

    • Palmeiras de Santa Eulália

      Jun 2020 - Jan 2022
      E-commerce Manager

      - E-commerce - Yield Management - Project Management & Coordinating Operations - Sales & Business Maximization: identify opportunities, consult and develop business partnerships - Promotional & Marketing Plans - Client Acquisition & Loyalty Development - Handling Master Accounts - Reporting & Revenue Analysis- TO Contracts Interpretation & Compliance - Tracking room revenue, occupancy percentages, and other Front Office operating statistics - Checking Front Office accounting records for accuracy - Summarising and compiling information for the Hotel's financial record Show less

    • Arrivia

      Jan 2022 - now
      CXC Supplier Relations Specialist

  • Licenses & Certifications

    • Foreign Language - German

      IEFP

    • Personal First Aid & Fire Fighting

      Escola de Hotelaria e Turismo do Algarve

    • HostPMS - Property Management System

      Algardata S.A.

    • Hospitality Management - NewHotel

      Informarca Hotel Systems

    • Digital Marketing - Google (Atelier Digital)

      Google
      View certificate certificate