Brenna Wright

Experience

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  French's Flowers

  May 2015 - Aug 2015

  Florist

  - Worked in the satellite location of French’s Flowers to provide assistance to customers in creating and pricing floral arrangements.- Primary responsibilities were taking care of the flowers, creating and pricing arrangements, and providing exceptional customer service.

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  Quicken Loans

  May 2016 - Aug 2016

  Mortgage Banking Intern

  - Used business tools and Excel to gauge business fundamentals.- Developed ideas and contests to increase productivity and cultivate culture within my region of mortgage bankers.- Supported high-level sales leaders on impacting day-to-day production.

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  Central Michigan University

  Aug 2016 - May 2017

  Campus Marketing

  -Assisted the marketing managers with marketing plan development, promotions, active selling, product sampling, and advertising of student meal plans.-Effectively communicated meal plan information from management to customers, students, and parents.

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  Quicken Loans

  Jun 2017 - Dec 2018

  - Delivered a world-class experience to clients seeking home refinancing by providing exceptional client communication,setting clear expectations, and staying solution focused during the mortgage process.- Interviewed clients daily to gather information about their unique financial situations, needs and objectives. Conducted credit checks, and financial analysis to qualify clients for loan programs.- Built a client base through establishing strong connections with current clients that led to future referrals of friends and family. Show less

  • Mortgage Banker

    Aug 2017 - Dec 2018

  • Client Experience Development Program

    Jun 2017 - Aug 2017
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  EXPRESS

  Dec 2018 - Sept 2020

  -Lead the sales team to meet and exceed sales goals daily through engaging with customers, having high product knowledge, and proper zoning in the store. -Provided coaching and education to store associates to ensure effective operations of the sales floor, customer service, stockroom and visual standards.-Displayed expert knowledge of product, company policies, promotions, and loyalty programs. - Provided exceptional customer service by assisting customers on the sales floor, in the fitting rooms, and at the registers.

  • Sales Leader

    Nov 2013 - Sept 2020

  • Sales Associate

    Dec 2018 - Feb 2020
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  Ford Credit

  Sept 2020 - now

  Customer Service Representative / Loss Prevention- Minimized portfolio risk and credit losses through effective phone calls, account management and appropriate account resolutions. - Utilized repossession and charge off processes to resolve delinquent accounts. - Educated the customer on Ford Credit policies and procedures and documented customer contact in a well-organized manner.Dealer Credit Analyst- Effectively assessed and monitored credit risk/exposure, developed action plans and worked with a supervisor to make appropriate recommendations to limit credit exposure to the company. - Developed and maintained a professional relationship with Dealer Personnel while gathering necessary financial documentation to complete credit reviews. Dealer Service Analyst- Analyzed and made decisions on consumer credit applications while maintaining strong business relationships with Dealership Personnel. - Sold the benefits of Ford Credit’s value proposition to the Dealers and maintained a consistent purchase policy based on dealer support.Sales Operations- Completed a 7 week training plan on Ford Motor dealership operations, sales processes, and leasing benefits for consumer and commercial programs.- Assisted in troubleshooting dealership issues for the sales team in the Great Lakes Market Area by corresponding with cross functional teams for a resolution.- Traveled to Ford Dealerships with Business Development Managers in the Detroit Region where we analyzed key performance metrics, delivered monthly incentive programs, and resolved dealership challenges. - Co-facilitated sessions with Business Development Managers to Dealership management regarding their volume, share, portfolio performance, and wholesale handling. - Conducted joint sales calls with potential and existing commercial customers alongside a Commercial Business Development Manager. - Provided dealership training on commercial lines of credit and commercial lease products. Show less

  • Commercial Business Development Manager

    Dec 2022 - now

  • Dealer Service Analyst

    Aug 2022 - Dec 2022

  • Ford Credit Development Program

    Sept 2020 - Aug 2022