Trisha Dionne

Experience

• 

  Southern New Hampshire University

  Jun 2000 - Dec 2013

  Working closely with the Chief Academic Officer (CAO), oversaw, developed and implemented policies and procedures to ensure quality and consistency of faculty performance, delivery of learning objectives, student outcomes, and overall academic quality across online and hybrid course offerings, and between SNHU College of Online and Continuing Education (COCE) and the University College (UC).Oversaw strength of the faculty pool, teaching appointments, and course offerings. Evaluated, supervised, and provided mentoring, remedial assistance, or training to faculty where appropriate; ensured consistency of course design, and online and hybrid course delivery. Provided administrative, technical, and pedagogical support to faculty and staff. Developed, disseminated, and implemented hybrid expectations for COCE.Identified required improvements to online course design and delivery processes, and drove the implementation.Served as intermediary between students and faculty to resolve academic and other conflicts or issues when such issues were elevated.Completed academic course reviews for active course offerings, ensuring an alignment between faculty and SNHU’s expectations for pedagogy in course design and delivery. Served on the University’s Assessment Committee, putting into practice a forward-thinking, outcomes-based internal audit of programs and courses for both traditional and nontraditional students, working closely with the University’s General Education Committee.Managed training and development for all online and continuing education instructors. Mentored all new instructors throughout and beyond, their first teaching assignment.Defined and implemented a process to extend and increase internships to nontraditional students.Lead the implementation of instructor-candidate access to off campus library services, while in their new instructor training courses, with a specific goal toward increasing online learner information literacy. Show less While exposing the wisdom of subject matter experts, I sought to utilize the best of what technology has to offer in order to meet course objectives and ensure a content-driven, media-rich, student-centered, collaborative learning community in an online classroom.My work at SNHU includes supporting the short and long range goals of the Instructional Design Team, SNHU Online, and the University as whole. Committee involvement includes:University Budget Advisory CommitteeUniversity Investment CommitteeUniversity Assessment CommitteeSNHU Professional Employee Association Board Member Show less Re-engineered the process for replacement diploma requests utilizing existing enterprise software.Initiated and led the team that created a processing and reporting structure for student graduation and commencement data, allowing convenient and timely access to this data by faculty and academic advisors, Vice President of Academic Affairs and commencement coordinators. Created and disseminated a process manual for assistant/associate registrar data entry and reporting access for university personnel with legitimate interest/need.Trained faculty, staff and students to utilize the online registration, grading and utilizing other features of Datatel's WebAdvisor.Provided scheduling advice and registration assistance to traditional and non-traditional students.Initiated the creation of electronic forms.Oversaw the implementation of computer-based CLEP testing. Created the process for CLEP registrations and provided trouble-shooting for CLEP technology-related issues.Provided on-demand academic reporting to a variety of constituencies, including the Vice President for Academic Affairs, Chief Financial Officer and Bursars Office.Assisted the Vice President for Marketing and Communications and her team in the migration of the university's web content to RedDot content management system. Advised the University Registrar on a variety of department policy and process improvements; assisted in development and implementation of short-term and long-term university academic and strategic goals, objectives and policies. Show less

  • Adjunct Faculty

    May 2007 - Dec 2013

  • Faculty Development and Training Manager

    Oct 2009 - Sept 2013

  • Instructional Designer

    Mar 2008 - Sept 2009

  • Military Academic Advisor

    Jun 2006 - Feb 2008

  • Assistant to the Registrar

    Jun 2000 - Jun 2006
• 

  NHTI, Concord's Community College

  Sept 2013 - now

  Director of Online and Continuing Education

  Developed a predictive model to inform department chairs of enrollment projections in evening and online sections. Created and implemented an end of course survey for online classes that increased participation to 35%.Lead NHTI through the Community College System of New Hampshire Learning Management System request for proposals, selection, and implementation process.Created a new course schedule for online classes; increased successful online course completion by 13%.Assumed responsibility for the direction and management of the Division of Online and Continuing Education upon the departure of the Associate Vice President in May 2014.Oversee online, hybrid and evening course scheduling and enrollments. Provide department chairs with updates, recommendation section cancelations, and request additional sections.In consultation with department chairs, provide correctional outreach to faculty, and effectuate faculty termination, as necessary.Direct the new online and evening faculty on-boarding process. Provide course development guidance and training materials. Mentor new faculty throughout their first online teaching assignment.Created and facilitated an online instructor training program that focused on effective online course development and fostering online learning communities.Coordinate Canvas training events in conjunction with the Community College System Office.Research and develop curriculum as needed.Develop job descriptions, monitor and evaluate employee performance, provide direction, guidance, and career advice to an administrative assistant, a program planner, and two instructional designers.Collaborated on the development of the TAACCCT IV grant and submitted the grant on behalf of NHTI. Hired two instructional designers, and oversaw the curriculum development of grant-related courses. Show less