Sean O'Brien

Experience

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  BB&T

  Jan 2011 - Jan 2011

  Web writer
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  Free-lance Writer

  Jan 2011 - Dec 2011

  Technical Writing
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  IBM

  Jun 2012 - Oct 2014

  Contract technical writer

  IBM, RTP, NC (Contractor) June 2012-October 2014Technical Writer and EditorDeveloped, wrote and edited web pages as technical editor for the GLObal Skills and Solution Exchange (GLOSSE) wiki community, a worldwide IT and education hub for IBM's System x, POWER and Storage brand products. Duties included updating submissions by contributors and overall maintenance of the wiki. Served first as technical writer for, then Coordinator of, the System x Remote Technical Assistance Information Network (RETAIN) network of informational tips, hardware fixes and other system repair bulletins. Editing and managing the daily flow of Tips in the review system also required knowing how to work with the legacy DOS RETAIN network, a backbone of the IBM information framework.Updated and maintained more than 50 worldwide mail distribution lists for recipients of RETAIN Tips and class announcements for IBM server products.Edited, managed and published a monthly newsletter for the GLOSSE effort sent to service personnel worldwide. Maintained deadline schedules, editing of blog submissions, layout of the newsletter and electronic distribution of the finished product.Edited and proofread preliminary course descriptions written by course developers for System x, POWER and Storage products. Show less

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  CTO Forum

  Feb 2015 - Feb 2017

  EBook Editor and Technical Writer

  • Edit and condense conference presentations hosted by CTO Forum into manuscript form. Revise and rewrite the presentations so that the highly technical material is more understandable to a general audience.• Revise and edit of each of the cutting edge technical panel discussions to accompany the keynote presentations to be included as chapters in the eBook for each forum conference.• Identify and suggest graphics materials from keynote and panel PowerPoint presentations to be included in the books.• Edit the manuscript produced for spelling, grammar, style and clarity. Check facts and examples used in the presentations for accuracy and appropriateness. Show less

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  IBM

  Nov 2015 - Oct 2017

  Technical Writer Authoring Tools Development and Technical Services - Digital Services Group

  I worked with the Digital Services Group and was assigned to different projects as needed, most currently assigned to the DITA Tools Development team and the Content Tools and Globalization team.

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  Morning Due Wordsmthing

  Jan 2017 - Jan 2017

  Free-lance Technical Writer and Editor
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  Morning Due Wordsmthing

  Jan 2018 - now

  Freelance Blogger
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  Wells Fargo

  Feb 2018 - Apr 2018

  Technical Writer