Angela Lyda

Experience

• 

  CommScope (Arris)

  Jun 1998 - Dec 2019

  • Led the change communications strategy for global business transformation program (data management and process improvement initiative leveraging next-gen Oracle Cloud platform)• Created communication plans for 12 workstreams working closely with executive leadership from multiple business units to understand system and process change implications of transitioning to next-gen Oracle Cloud system• Implemented and led 80+ member global Change Advocate Network representing 9 different business units and functions to increase awareness of business transformation program and provide two-way communication channel for all employees worldwide over 18-month period• Reduced annual spend by $150K on external consultants for business transformation program by creating new position and developed existing internal resource to fill new role Show less • Evaluated high-level customer feature requirements and work with customers to generate clear internal feature specifications for software development teams • Architected and designed feature solutions for product specifications including requirements related to Home Networking, VoIP, QoS, L2VPN, Wi-Fi, and Device Management• Analyzed customer trouble tickets to provide guidance on development of proper troubleshooting tools for Technical Support team• Provided technical expertise and input on escalated field issues• Created and provided technical presentations and training to MSOs in North America, Europe, and Australia• Provided technical defense to RFP bids Show less • Researched competitor data and developed technical strategy recommendations to management• Performed analysis on historical market data to help optimize business cases for new products• Supported sales team by providing technical inputs to RFPs, sample dates, budgetary pricing, and roadmap presentations• Advocate for European MSOs by working with key team members to drive crucial issues to resolution• Primary interface to marketing team for tradeshow demos and collateral• Managed and tracked issues and milestones for PacketCable™ 2.0 customer testing efforts• Created and presented customer presentation for emerging technologies• Drove product requirements for TR-069/TR-181, PacketCable™ 2.0, and Performance Monitoring Show less SOFTWARE DEVELOPMENTPacketCable™ 2.0 Prime:• Provided technical leadership for international software design team for development of PacketCable™ 2.0 features• Primary Engineering customer contact for addressing technical questions and issues• Tracked and reported on requirement updates, certification readiness, and feature development status• Created training material for Sales Engineering, SQA, and Technical Support teamsProvided on-site and remote development and troubleshooting support for VOIP issues for CALA and North American operatorsCHINA - SPECIAL ASSIGNMENT (3 months - Shenzhen, China)• Created and presented training on ARRIS Broadband products, technical topics, and process to Sales Engineering team• Provided on-site support to various Chinese cable operators focused on CMTS installation, upgrades, troubleshooting, and training Show less On-site and Remote Customer Support• Technical support for the Technical Services and Sales groups with the launch of SIP VoIP in the European cable industry including: training, interoperability support, consulting services on feature implementation, and network migration planning from NCS to SIP. • General technical support for existing and new NCS VoIP deployments throughout Europe• Provided on-site support with MSOs and Partners in Austria, The Bahamas, Belgium, Greece, Israel, The Netherlands, and Norway Show less SOFTWARE DEVELOPMENTSoftware Prime for:• European Productization of DOCSIS® Telephony Modems• Full PacketCable™ DQoS and custom DQoS solutions for DOCSIS® Telephony Modems On-site and Remote Customer support for Cable Operators Worldwide• VOIP Product Qualification/Trial Support• Produced customer documentation and proceduresDeveloped comprehensive knowledge of NCS protocol utilized in software designVOIP CERTIFICATION AND STANDARDS• Member of the PacketCable™ DQoS specification team at Cablelabs®• Provided on-site support at Cablelabs® and Excentis for DOCSIS®/EuroDOCSIS™ and PacketCable™/EuroPacketCable™ interoperability testing and certification preparation Show less

  • Organizational Change Management and Communications Director

    Jun 2017 - Dec 2019

  • Principal Software Engineer CPE Architecture

    Apr 2013 - Jun 2017

  • Sr. Product Marketing Manager

    Mar 2011 - Apr 2013

  • Staff Software Engineer

    Jan 2008 - Mar 2011

  • Staff Engineer Technical Support and Professional Services, Europe

    Apr 2005 - Jan 2008

  • Senior Software Engineer

    Apr 2001 - Apr 2005

  • Software Engineer

    Jun 1998 - Apr 2001
• 

  Sercomm

  Oct 2020 - Feb 2022

  Technical Product Marketing Lead
• 

  Vantiva

  Mar 2022 - now

  Customer Delivery Manager