Sonia Rodriguez

Experience

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  Interboro Institute

  May 1988 - Aug 1988

  Career Counselor

  Interboro Institute has over 100 years of experience in preparing young minds for their future careers. As a Career Counselor, I helped college seniors with resumes, job applications, and interviews while counselling students for personal & professional development.

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  Settlement College Readiness Program

  Aug 1988 - Jul 1994

  Senior Counselor

  The Settlement College Readiness Program envisions providing students from low-income families the guidance they need to build a brighter tomorrow. As Senior Counselor, I recruited students, orchestrated workshops, and organized a yearly off-site summer program at Marymount Manhattan College and Columbia University.

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  MetroPlus Health Plan

  Jul 1994 - Aug 1998

  Since 1985, MetroPlus Health Plan has helped New York City get quality health care at an affordable cost. As the Member Services Manager, I managed the department and personnel, reported & resolved customer complaints, and prepared monthly management reports. As Financial Counselor, I investigated out-of-plan claims, conducted orientations, and offered exceptional customer service.

  • Member Services Manager

    Jul 1995 - Aug 1998

  • Financial Counselor

    Jul 1994 - Jul 1995
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  Memorial Sloan Kettering Cancer Center

  Sept 1998 - Sept 2004

  Supervisor of Insurance

  Memorial Sloan Kettering Cancer Center has devoted 135 years to unmatched patient care, innovative research, and exceptional educational programs. As Supervisor of Insurance, I was in charge of leading 16 insurance specialists and 4 registration specialists, overseeing daily billing operations, formulating productivity reports, and collaborating with the assistant manager to monitor insurance reimbursement and denial trends.

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  Rainbow Center

  Feb 2006 - Nov 2006

  Billing Assistant - Temporary Assignment

  Rainbow Center aims to provide a relaxing atmosphere for seniors to keeps residents comfortable and happy. As the Billing Assistant, I helped the manager in reimbursement for outstanding facility charges while handling insurance officer's inquiries.

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  Raritan Engineering

  Oct 2007 - Mar 2008

  Accounts Payable - Temporary assignment

  Founded in 1958, Raritan Engineering's pursuit of innovation has empowered it to build numerous marine products over the years. While working as a temporary AP Assistant, I was tasked with ensuring the accurate processing of vendor billings and resolving discrepancies with the purchasing department.

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  CNA Insurance

  Sept 2009 - Aug 2011

  Middle Market Policy Service Representative

  With a legacy of over 120 years, CNA is one of the largest US commercial property and casualty insurance companies. As a Policy Service Representative for the company, I prepared commercial property quotes, carried out research & information analysis, and collaborated with various departments.

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  Firstsource Solutions

  Aug 2011 - Jan 2013

  Patient Eligibility Specialist

  Firstsource prides itself on creating value for global clients by enhancing its customers' experience. As the Patient Eligibility Specialist at St. Joseph Medical Center Emergency Department, I worked with patients to secure public assistance (Medicaid), collaborated with county caseworkers to obtain all required documentation to determine eligibility and maintain an open channel of communication with the hospital and Firstsource personnel.

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  Berks County Intermediate Unit #14 (BCIU)

  Nov 2013 - Aug 2018

  Early Intervention Bilingual Secretary Level V

  The Berks County Intermediate Unit provides a wide range of services, including special education, early intervention, and alternative education. As the Early Intervention Bilingual Secretary, I was responsible for the initial processing of educational program reports for six teams and their corresponding 17 school districts. I also assisted with the translation of documents and acted as the main point of contact for English and Spanish-speaking parents.

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  CHILD DEVELOPMENT CENTER, INC.

  Sept 2018 - Sept 2019

  Family Services Specialist

  The Child Development Center is a childcare facility that supervises and cares for children. Daycare services support parents and guardians by caring for children too young to be left alone. As a Family Services Specialist, I managed cases of numerous clients at the family services local center, communicated with families about program policies & regulations and ensured the running of customer-friendly operation. I used HCSIS/Pelican to process childcare applications, determine financial eligibility, detect & report fraud, and maintain confidential information. Show less