Tanurima Mukherjee

Experience

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  Bill Gosling Outsourcing India

  Feb 2020 - Nov 2021

  Quality Analyst

  The basic job role was to audit the auditor. However, I used to provide training, took care of OJT candidates including certification. Client handling and calibration was also a part of KRAs including escalation. Handled a team of 20 people and received appreciation as well from client’s end

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  Appy Pie

  Jan 2022 - Dec 2022

  Quality Analyst

  Appy Pie is an application development platform that enable user to create mobile applications compatible with operating system such as android, ios & windows

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  Cogent E Services

  Dec 2022 - Oct 2023

  Quality Team Lead

  As a Quality Team Lead, I am currently habdling two account and the QAs in the process. Taking care of the hiring process of the agents as well. I am also responsible to create and maintain performance and productivity reports on daily basis, also ensure that the attrition levels are kept to a bare minimum. I ensure that the define SLAs are met for the particular process & also make sure that the productivity numbers are tracked on a daily, weekly & monthly basis and identify associates who are not meeting these numbers. Once they are identified then coming up with training programs to ensure that the gaps are met on productivity and quality levels. Show less

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  Cognizant

  Nov 2023 - now

  Process Specialist