Anna Vasileiou

Experience

• 

  Piraeus Bank

  Feb 2009 - Feb 2018

  • Provided evaluation and feedback to personnel through a Quality Monitoring form for personal development, training, appraisal and rewarding purposes (exclusive responsibility for the appraisal of the Astrobank staff: approximately 20 Agents, appraisal of the Piraeus Bank staff: approximately 450 Agents)• Collected and analyzed data, generated metrics and reports, extracted conclusions and performed live presentations of the results (e.g. KPIs) at the company's annual meetings• Performed on the job training of junior Quality Assurance Officers and Team Leaders• Identified, managed and followed-up customer security issues of high importance• Investigated and evaluated customer complaints on a case by case basisKey Achievements:• Participated in group proposal consisting by 13 members as a Project Manager with the purpose to change the appraisal procedure of the “Call of the Year” process• Contributed to the creation & improvement of the bank’s procedures by submitting a variety of suggestions Show less

  • Senior Quality Assurance Officer

    Jan 2014 - Feb 2018

  • Call Center Representative

    Feb 2009 - Jan 2014
• 

  Euronav

  Aug 2018 - now

  • Actively involved in the recruitment process for shore staff, including job postings, recruiting via social media platforms, conducting interviews, participating in candidate selection, hiring, and onboarding• Manage the entire annual internship cycle, from recruitment and onboarding to evaluation and offboarding; represent the company at university events to attract potential interns and new hires• Coordinate training programs for shore employees to ensure compliance with industry standards and regulations• Assist with the performance management process, including delivering presentations to employees on the performance process• Assist with payroll projects to support operational effectiveness• Participate in the planning and execution of company events• Liaise with staff, proactively inform, and respond to queries regarding HR issuesOther roles/authoritiesEmergency Response team member / Media contact Show less • Assist with the recruiting process: social media recruiting, screening resumes, interviewing candidates, responding to applicants’ electronic mail, maintaining the applicants’ database, and handling incoming and outgoing correspondence of the HR Department• Administer the annual internship program• Identify training needs of the shore staff and organize training seminars (including OAED-LAEK fund reimbursement)• Assist with the induction of new staff, collect and maintain confidential personnel files, and update the company’s organization chart• Handle claims for staff enrolled in the health and life insurance scheme, and inform them of their benefits• Assist in arranging company events and promotional items• Liaise with staff, proactively inform, and respond to queries regarding HR issues Show less

  • HR Officer

    Mar 2021 - now

  • HR Administrator

    Aug 2018 - Mar 2021