Deepthi Rao

Experience

• 

  Sonus

  Aug 2012 - Sept 2015

  Software Engineer in Test

  Led the effort in writing and automating testplans for media communication features for Session Border Controller in VoIP network.

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  BlueJeans by Verizon

  Oct 2015 - Dec 2023

  Staff Engineer,2021-2023| Principal Engineer,2020-2021| Lead Engineer,2018-2020| Senior QA,2015-2018

  Product Ownership : - Conducted user research and proposed an enhanced product experience that led to a 28% decrease in related customer support inquiries. - Partnered with Data Analysis team to develop User Sentiment dashboards, reducing customer churn by 12%. - Performed Competitive analysis to uncover feature and quality shortcomings, and roadmapped product initiatives improving customer NPS from 4.1 to 4.72.- Established an award-winning user feedback analysis strategy that resulted in 12% increase in customer satisfaction score.Project Management : - Led sprint planning, stand-ups and retrospective meetings of cross-team quality efforts pertaining to 10 major releases and 8 hot-fix releases. Leadership : - Utilized data to offer valuable insights to business leaders, demonstrating effective representation of the function in diverse forums such as MBRs and QBRs. - Effectively led cross-team testing for two major back-end application re-architectures, collaborating with Design, Engineering, Sales, and Marketing teams. Mentorship : - Playing a pivotal role in guiding and nurturing new team members, fostering a culture of continuous learning and growth.Quality Inititatives - Improved work-life balance for over-burdened engineers working over the weekends by cherry-picking and automating deployment sanity to achieve 5x capacity during the pandemic. - Actively led customer and support team interactions in EMEA and APAC regions, fostering strong relationships and managing the sudden surge in online video conferencing traffic post COVID outbreak. - Automated resiliency testing and IVRs for media components in AWS which reduced the release testing time by 26% Show less

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  CustomFit.ai

  Sept 2023 - Apr 2024

  Growth Product Manager

  - Spearheading the feature roadmap of a new AI feature, deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, delivering impactful solution that aligns with our company's vision and surpasses customer expectations. - Conducting thorough market research to understand the competitive landscape and user needs. - Collaborating with digital marketing team to integrate product messaging into digital campaigns.

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  The Sleep Company

  Apr 2024 - Jul 2024

  Digital Product Manager
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  Sanas

  Jul 2024 - now

  Product Manager