Sergio Prieto

Experience

• 

  Comware

  Mar 2015 - Apr 2017

  Information Technology System Administrator

  ▪ Providing technical support to Government Sector (Acueduct Company of Bogota), which has over 2,500 users.▪ Windows Server management.▪ McAfee ePO, McAfee Web & Email security management.▪ Risk mitigation management.

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  SONDA

  Mar 2017 - Apr 2018

  Information Technology System Administrator

  ▪ Providing technical support to Government Sector (Acueduct Company of Bogota), which has over 2,500 users. ▪ VMware platform management.▪ Topology design, installation, incident, and change management.▪ Contract management and compliance verification.▪ Development and execution of IT infrastructure migration plans.

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  Smart Technologies Limited

  Mar 2019 - Apr 2021

  ▪ Providing technical support to Ministry for Health (MITA) as in-house specialist in Mater Dei Hospital, which has over 1,200 users.▪ Troubleshooting hardware and software.▪ Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems.▪ To install, configure, and upgrade operating systems and software. ▪ Providing technical support to Government Sector (MITA), which has over 10,000 users. ▪ Troubleshooting hardware and software. ▪ Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems.▪ To install, configure, and upgrade operating systems and software.

  • Computer Network Specialist

    Sept 2020 - Apr 2021

  • Technical Support Executive

    Mar 2019 - Sept 2020
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  BMIT Technologies

  Apr 2021 - now

  Service Management Specialist

  ▪ Manage assigned projects, making sure they are delivered on time, within budget and to the complete satisfaction of the Customer, both at Customer premises and within the Data Centre.▪ Carrying out requirements definition of assigned projects.▪ Build strong and positive relationships with Customers at various levels.▪ Ensure Customers’ support tickets are resolved in a timely and professional manner and comply with agreed Service Level Agreements.▪ Implement technical standards, documentation, and quality assurance procedures, in line with internal guidelines and current international industry practice for the team in order that solutions delivered are consistent.▪ Prioritize workload and ensure that resources are channeled into the correct areas.▪ Improve Customer experience by following up KPIs. Show less