Alex Cyr

Experience

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  Alex Cyr's Data Entry Service

  Jul 2010 - Dec 2013

  Independent Contractor

  • Contracted remotely with E.A.S.E., which is a medical billing and practice management company, to do high-accuracy data entry for patient data and billing. • Licensed in the State of Washington as Alex Cyr’s Data Entry Service.

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  Western Washington University

  Sept 2013 - Jun 2015

  Writing Assistant

  • Provided important tutoring services to students at all stages of the writing/research process and in all academic disciplines. • Facilitated various writing workshops for WWU courses. • Regularly scheduled as a shift manager whose responsibilities included directing incoming writers to available assistants, answering questions, explaining the center’s pedagogy, inputting data, and overall supervision of the work space. • Completed an Online Writing Lab certification course, which involved training to use the audio/visual software Jing to respond to students’ essays submitted online. • Participated in a year-long seminar course to gain knowledge and understanding of the Writing Center pedagogy.• Presented primary research concerning linguistic hedging in Writing Centers at the 2014 Pacific Northwest Writing Centers Association Conference to PNWCA leaders and participants. Show less

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  DelBene for Congress

  Jul 2014 - Sept 2014

  Intern

  • Answered public inquiries concerning policy issues and Congresswoman DelBene's platform.• Wrote and proofread numerous letters to the editor regarding different public policy topics.• Recruited volunteers for different campaign events, such as parades and Get Out the Vote efforts.• Helped organize and facilitate phone banks and canvasses.

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  Office of Administrative Hearings

  Oct 2015 - Jun 2019

  • Provide multifaceted legal and administrative support while working closely with the Office Manager, Division Chief, and Senior Judges to make recommendations regarding operating procedures and work product as needed. • Maintain in-depth knowledge of the Revised Code of Washington, Washington Administrative Code, and the Administrative Procedures Act, as well as citations, case-type regulations and procedures, and various legal form requirements.• Create monthly caseload reports for Headquarters by compiling metrics regarding office performance based on federal guidelines and interagency agreements, and respond to inquiries from the OAH internal compliance auditor regarding findings. • Assist management with optimizing existing processes by helping identify, plan, and implement enhancements to streamline various workflows.• Participate in business process review meetings with management of client agencies to refine interagency processes and protocols in order to better fit needs and improve efficiency. • Proofread judges’ orders for formatting, consistency, citations, and substance in accordance with caseload regulations and established agreements with client agencies.• Work as a lead staff member to help onboard and train new legal assistants and provide ongoing guidance to the entire support staff team.• Develop and update the support staff desk manuals and other training materials as needed.• Act as external point of contact for other agencies, as well as internal for judges’ inquiries relating to support staff processes.• Assist with special projects and attend agency-wide committee meetings and workgroups. Show less • Served as Case Manager for multiple caseloads with a strong focus on upholding high standards and work quality, successfully managing concurrent tasks with competing priorities/deadlines, and keeping great attention to detail while noting and updating confidential case information in the agency’s database. • Proofread judges’ orders for formatting, consistency, citations, and substance in accordance with caseload regulations and established agreements with client agencies.• Scheduled hearings for multiple dockets and maintained complex hearing calendars.• Maintained a working knowledge of a diverse set of case-type laws and regulations, department policies, hearing protocols and procedures, etc.• Answered a high volume of phone and email inquiries/requests from various parties regarding pending appeals.• Served as the 2017 Combined Fund Drive fundraising coordinator for OAH’s Seattle field office.• Appointed to the Ethics Committee Workgroup, for which I helped write, edit, and proofread our office’s Nonjudicial Employee Code of Ethics. Show less • Helped parties navigate the administrative appeals process by fielding case-related requests and procedural inquiries, whether via phone or in person.• Handled the intake/scheduling process for the Home and Community Services dockets, which involved assisting with coding hearing requests, inputting new cases into the case management system, scheduling, file building, and creating notices to be mailed to the parties in compliance with internal and external deadlines. • Assisted Legal Assistant 2/Case Managers with various duties, such as processing continuances and withdrawals; coordinating and scheduling prehearing conferences, motion hearings, status conferences, etc. when requested; processing case documents sent to the office by monitoring and updating electronic case notes and statuses in the database, then filing/routing the documents accordingly; maintaining physical case files; burning hearing discs for audio requests; and other duties as assigned. • Other misc. duties included transferring files to BOA; providing back-up for mailing, case intake for other caseloads, and some word processing duties; uploading documents into the case management system; handling returned mail; and assisting visitors at the front door (e.g. checking parties in for hearings). Show less

  • Legal Assistant 3/Lead

    Sept 2018 - Jun 2019

  • Legal Assistant 2/Case Manager

    Sept 2016 - Sept 2018

  • Legal Office Assistant

    Oct 2015 - Sept 2016
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  Smartsheet

  Jun 2019 - now

  • Identify, design, and implement improvements to streamline how the legal team functions through continuous assessment of processes, systems, and technology.• Evaluate new processes, including automated workflows, document management, contract and policy life-cycle management, dashboards, group communication platforms, etc.• Document, maintain, publish, and update the team’s internal policies and processes for the legal team as necessary. Update and maintain team training materials.• Work with other internal departments to facilitate process review meetings with departmental stakeholders and subject matter experts.• Update and maintain external websites and resources.• Develop and maintain Smartsheet Dashboards and other resources for tracking and presenting metrics.• Manage policy repository and revision schedule.• Assist in preparation, organization, tracking, and filing of corporate legal documents.• Manage intake system for contracts and requests coming from other internal departments.• Maintain a strong working knowledge of the Smartsheet services to leverage internally and provide guidance to others on how Smartsheet products are being used by our legal team. Show less

  • Legal Operations Manager

    Jul 2021 - now

  • Legal Operations Administrator

    Jun 2019 - now