Jaime Rodrigues

Experience

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  Accenture Services Pvt. Ltd

  Feb 2004 - Dec 2006

  Pre-Process Trainer

   Led the Voice Coaching Team  Trained associates on Effective Customer Experience.  Helped conceptualize and execute various soft skills drives Conducted Voice & Accent Sensitization Programs for Team Leads and the Quality Department across 2 Lines of Business.  Conduct Training Needs Analysis and developmental programs like “Coaching the Coach” to gauge performance, up skill Voice Coaches, create an awareness towards coaching methodologies and techniques  Completed Language Certification for Team Leads across 2 LOBsVoice & Accent Coach Feb 2004 – Jan 2006 Headed a team of Voice Coaches who worked closely with underperformers - Conduct on Floor Training programs i.e. Confidence Training, Flexibility with Apology etc. Conducted organizational development programs - Interactive Management Essentials & Leadership skills etc. Assessed new hires to check pre-process and soft skill knowledge and application after a 3-week pre-process training program Created & edited training material/ scripts periodically Part of the recruitment panel for outstation events - In charge of handholding and training new voice coaches on their key responsibility areas. Attending client calibration calls and was recognized by the client for quality of feedback.  In charge of conducting and facilitating fun activities on the production floor, to motivate agents to perform better. Show less

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  Entrack Pvt. ltd

  Apr 2010 - Mar 2012

  Boutique Manager at Montblanc - Luxury Retail

   Managed 2 boutiques 1,250 sq ft. and 800 sq ft. respectively with a profitable turnover  Recruited, appraised, and supervised staff across both locations  Maintained and enhanced high-profile clientele relationships Veteran in networking, enhancing high-profile clientele relationships and handling high-value product sales Improved sales and service performance through frequent training programs, refreshers, and mentorship Accomplished 45% increase in sales through promotions, events, corporate alliances, and stellar service Show less

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  First Source Solutions Pvt. Ltd.

  Aug 2014 - Apr 2016

  Assisstant Manager - Learning and Developement

  - Conceptualized and executed drives to improve various aspects of soft skills- Devised innovative and successful approaches to handle underperformance issues effectively- Conducted ongoing coaching and training sessions for peers and newly inducted trainers - Customizing training and coaching content & curriculum to suit each process- Responsible for putting checks and balances in place to ensure the smooth and effective functioning of the department

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  Accenture in India

  Jan 2017 - Aug 2018

  Learning And Development Specialist

  Engaged in soft skills, delivery, and language training.

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  Ace turtle

  Sept 2019 - Jul 2020

  Recruitment Manager
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  Alpine Building Maintenance

  Jun 2023 - now

  Human Resource Business Partner