Francis Marfo, PMP

Experience

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  Ghana Ports and Harbours Authority

  Mar 2005 - May 2015

  o Improving the effectiveness of the database tools and services o Ensuring all the data complies with legal regulations o Making sure the information is protected and backed-up o Regular reporting to the teams you work with o Monitoring database performance o Improving the technology used o Building new databases o Monitoring data entry procedures o Troubleshooting• installing and configuring computer hardware, software, systems, networks, printers, scanners and more• planning and undertaking scheduled maintenance upgrades• talking to clients and computer users to determine the nature of problems• responding to breakdowns• investigating, diagnosing and solving computer software and hardware faults• repairing equipment and replacing parts• obtaining replacement or specialist components, fixtures or fittings• ensuring compliance with health and safety legislation• checking computer equipment for electrical safety• maintaining records of software licences• Managing stocks of equipment, consumables and other supplies. Show less

  • IT Support Officer

    Sept 2011 - May 2015

  • IT Officer Trainee

    Mar 2011 - Aug 2011

  • IT Supervisor

    Sept 2010 - Mar 2011

  • Assistant Supervisor

    Mar 2005 - Sept 2010
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  Ghana Ports and Harbours Authority

  Aug 2015 - Dec 2015

  Project Team Leader, Manifest Middleware Implementation

  Leading a team for the implementation of a SAP middleware solution in the translation & extraction of information from Cargo Manifest and its integration

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  Ghana National Single Window(GNSW) Project

  Sept 2015 - Mar 2018

  Technical Committee Member

  One of GPHA representatives for the implementation of a national single trade platform. facilitating the technical implementation issues and decisions.

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  Joint Implementation Team (JIT), GNSW Project

  May 2016 - May 2017

  Implementation Team Member
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  Ghana Ports and Harbours Authority

  Aug 2016 - now

  As Projects and Vendor Management Manager, my responsibility was to coordinate the implementations of critical IT projects within the Authority, monitored contracts and SLAs for solution vendors. Additionally, my responsibilities included the following:1) Monitor technology acquisitions, service level agreements (SLA)s and vendor contracts 2) Develop business case for projects GPHA intends to undertake3) Coordinate the development of business requirements documentation 4) Responsible for ensuring that GPHA’s critical IT project are successfully implemented in a structured manner, using appropriate project management methodology and approach5) Establish, manage and maintain relationships solution vendors and project implementation partners6) Create and maintain comprehensive project documentation7) Ensure effective contract and SLA monitoring and management8) Monitor overall progress and use of resources and initiate corrective action where necessary9) Manage project teams10) Coordinate and consolidate IT department monthly and other relevant reports 11) Maintain quality service by establishing and enforcing organizational standards.12) Perform additional tasks provided by CITM/ITM Show less

  • Information Technology Manager

    Sept 2020 - now

  • Ag. Information Technology Manager

    Jan 2020 - Aug 2020

  • TOS Project Implementation Team Leader

    Mar 2015 - Jun 2020

  • IT Projects and Vendor Management Team Lead

    Jul 2019 - Jan 2020

  • Principal Information Technology Officer (PITO)

    Dec 2016 - Jan 2020

  • Lead ICT Implementer, Paperless Port Clearance Policy

    May 2017 - Jul 2018

  • Team Leader, Electronic Data Interchange Implementation

    Aug 2016 - Apr 2018