Alonso Corrales Vargas

Experience

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  Sagot Corp. S.A.

  Mar 2001 - Aug 2001

  Sales Manager Assistant

  Answering the phone, translating documents, preparing quotations with the prices and description of the different types of products sold by the company.

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  Instituto Nacional de Seguros

  Sept 2001 - Nov 2001

  Data Input for the Working Risks Department

  Worked for the Working Risks department, typing and loading the database with the raw data coming from the forms filled by the companies regarding their employees.

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  Sykes Latin America S.A.

  Dec 2001 - Feb 2006

  Quadrem Account Trainer

  Began working with Quadrem as a business process design consultant when the business model was to have a half-dozen executives and everything else outsourced. That model quickly collapsed, and the company hired me to build operational and customer support business processes. As with any small company, all of us did far more than our job descriptions, myself included. Among many other things, my technical background allowed me to become an expert on the design of the central Marketplace. I created technical documentation that laid out the architecture, explained each component's function and itemized the possible points of failure. This documentation is still used to train new engineers, product managers and customer support representatives. Show less

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  Hewlett Packard Costa Rica Limitada

  Mar 2006 - Nov 2007

  ISS Frontline Engineer

  Respond to customer’s technical inquiries over the phone for HP Proliant Industry Standard Servers running Windows operating system.Provide support for Industry Standard Servers Frontline team to help achieve a quick technical growth and phone customer service skills.Training sessions with new hires.Assisted the management team with interviewing and hiring process for new engineers.Developed and implemented data collection tool to improve the support provided to our engineers.

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  Sykes Latin America S.A.

  Nov 2007 - Apr 2010

  Server Support Off-site Engineer Level 1

  Cisco TAC VoIP engineer for troubleshooting and fixing issues for mayor companies in US such as AT&T and Verizon for CallManager and Unity Servers, and also other VoIP related applications, using my experience as escalation point for the Tiers 1, 2 and 3 engineers.Specialties:Cisco Unified Communications Manager (CUCM)Cisco Unified Attendant Consoles (CUxAC)Cisco Unity Connection (UC)Cisco Unified Presence Server (CUPS)Customer Response Solution Server (IPCCx)Cisco Gateways, GatekeepersProtocols SIP, H323, SCCP, MGCP. Show less

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  Fujitsu Consulting Costa Rica S.A.

  Jun 2010 - Jan 2011

  Network Support Engineer and Network Project Manager

  Successfully accomplished multi account ramp up established helpdesk system for task management and tracking, and selects appropriate database and workflow tools.Create long-term strategies for growth and maintenance of help desk department, and makes budgetary recommendations to upper management. Train helpdesk staff to answer and resolve incoming calls. Solve or assist helpdesk representatives in solving, non-routine or complex software, hardware, network system, and networking and procedure problems.Analyze help desk activity and makes recommendations for changes in help desk procedures and systems to upper management. Confer with staff, end-users, supervisors, and managers to determine support requirements for new features, applications or company’s system functionality.Prepare activity reports and writes recommendations for management review.Coordinate scheduling of lower level help desk technicians. Supervises the implementation of procedure changes for the company help desk operation. Ensure all Tier two technician duties are meet to company standards, while maintaining an average of 15 to 20 immediate reports. Show less

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  McKinsey & Co. Support Services C.R.

  Jan 2011 - Sept 2013

  System Analyst at the Global Finance & Accounting Department.

  Playing a major role of Techno-Functional expert.Worked for the Roll out of the Application for 12 US locations and 38 Non-US locations. Successful completion of the roll-out.Worked with different clients such as Infor, GHD, Kwiktag, and Amex for the successful rollout of the project.Organizing weekly calls and coordinating regarding the project update.Providing own new ideas about configuring different locations in the tool to the Change Control Board (CCB) for the approval. - Key inputs for configuration tools in different locations.Configuring the tool according to the template (Users requirement).Testing the tool in Staging (Test) Environment according to the test template.Once testing is completed, moving the changes to the Production and Training Environment.Coordinating with the Client (Infor) regarding any development issues and rectifies the issue by providing the information required by them.Providing L2 support to the users through GHD (L1), when the users have any issues with the application.Coordinating with Kwiktag (Imaging Client) regarding issues pertaining with Kwiktag client.Participating in all weekly calls & monthly calls related to the project update and roll out process and provide regular updates.Enhancing the tool when additional requirement is required.All the configuration part were done using SAT (System Administration Tool).Providing Technical support to the local office Auditors when they have any issues with the application.Performing many additional testing regarding the Tool and providing results to the CCB.Creating many Business Rules pertaining to different locations according to the office champions requirement and providing all the possible way for the configuration according to their requirement. Show less

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  IBM

  Feb 2014 - Aug 2021

  Bussiness / Data Analyst

  Using data modelling techniques to identify ways in which an organization can operate more effectively.Communicate with senior people in organizations to find out what they hope to achieve.Formulate ways for businesses to improve, based on previous research.Persuade internal and external stakeholders of the benefits of new technology or strategies.Oversee the implementation of new technology and systems.Run workshops and training sessions.Exploring how the organization is currently operating via research, which could include interviewing employees and collecting quantitative data.Explore different solutions, their risks, benefits, and impacts.Proposing solutions to an organization’s leaders and keeping them updated with progress.Creating documents to outline the proposed changes and the steps involved.Ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach.Contributing to training and support for people affected by new systems and processes.Conduct regular training sessions and workshops to educate employees about the latest information security and compliance policy updates. Show less

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  Kyndryl

  Aug 2021 - now

  Responsible for planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action.Defining the program’s governance arrangements.Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards.Facilitating the appointment of individuals to project teams.Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time in accordance with the program plan and program governance arrangements.Ensuring there is allocation of common resources and skills within the program's individual projects.Managing third party contributions to the program.Managing communications with all stakeholders.Managing both the dependencies and the interfaces between projects.Managing risks to the program’s successful outcome.Working with the business change manager or equivalent on the transition to the new business as usual positionInitiating extra activities and other management interventions wherever gaps in the program are identified or issues arise.Reporting the progress of the program at regular intervals to the SRO or program director if this role is also defined. Show less Review and update our current information security and privacy policies.Create and oversee the implementation of new security and compliance policies and procedures. Carry out regularly scheduled security functions, such as network scans, vulnerability scans, and security-log reviews.Conduct assessments and audits to measure the efficiency of our compliance and security systems.Evaluate and document disaster recovery programs to ensure better response in cases of security incidents and breaches. Advise the Chief Compliance Officer and other executives on the best strategies for optimizing the security of data systems, information assets, and general business processes.Keep up to date with external security and compliance regulations and data privacy and security best practices to lead the improvement of internal security and compliance policies and procedures as required.Conduct regular training sessions and workshops to educate employees about the latest information security and compliance policy updates. Show less

  • Program Manager

    Mar 2023 - now

  • Security Compliance Leader - Canada Sector

    Aug 2021 - Mar 2023