Curtis Messam

Experience

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  Xerox

  Apr 2010 - Jul 2012

  Customer Service Manager

  • Resolved customer concerns and issues• Retained 99% of upset customers• Reduced expenses through investigation of calls• Maintained a weekly 90%+ quality metrics score

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  Brick Oven Pizza

  Aug 2012 - Dec 2012

  Business Consultant

  • Organized and led team in monthly analyses of pizza consumption• Created and collected data from surveys to increase monthly revenue• Developed weekly advertising to capture market share of college students• Performed cost analyses on turnaround time for new menu items

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  EnJoy Movies Your Way

  Jan 2013 - May 2013

  Business Consultant

  • Developed three phases of recommendations to increase productivity and revenue• Streamlined multiple business processes to increase return on investment• Educated organization on the value of various aspects of their organization• Performed deep market research of top competitors in the streaming industry

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  L3C Technology

  Sept 2013 - Dec 2013

  Business Developer

  • Developed a mobile charging device to demo in a national business competition• Created the business plan for L3C Technology• Produced five year pro forma and financial projections for L3C Technology• Fashioned logo for L3C Technology

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  Kickstart Seed Fund

  Sept 2013 - Dec 2013

  Venture Capital Analyst

  • Completed the due diligence process for startup company, Peer60• Executed pros and cons analyses of their top competitors• Conducted biweekly team meetings• Presented findings to Limited Partners of the Kickstart Seed Fund to invest $150K

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  Solutionreach, Inc.

  May 2014 - May 2024

  Increased YoY revenue by over $1 million by creating a review management SaaS product that allows businesses to view and respond to third-party reviews.Created and launched an interactive secure patient document center where providers can text patients documents that need to be viewed and/or signed.Improved employee communication for clients by creating a desktop and mobile application that provides employees with the ability to communicate through direct messages and room chats.Reduced the amount of time it takes businesses to collect their accounts receivable by creating a Revenue Cycle Management Suite that included a text-to-pay solution.Created and organized product backlogs, roadmaps, and dashboards.Established numerous partnerships with third-party vendors and seamlessly integrated solutions into our products through APIs.Hosted and presented at all internal and external product roadshows. Show less Responsibility: Manage the Solutionreach Retention Specialist team. We are responsible for retaining clients who have requested termination of their Solutionreach service agreement.Accomplishments:• Personally assisted in retaining over $1.5 MM in saved revenue• Increased team production 150% quarter over quarter• $7.5 MM in saved revenue since being Team Lead• Developed new strategy for retaining more clients• Created team bonus structure• Implemented new training processes for new hires of the retention specialist team Show less

  • Product Manager

    Jul 2021 - May 2024

  • Retention Specialist Team Lead

    Jul 2015 - Jul 2021

  • Retention Consultant

    Feb 2015 - Jun 2015

  • Senior Account Manager

    May 2014 - Feb 2015