Alejandra Padilla

Experience

• 

  Cititarjetas

  Mar 2009 - Feb 2011

  Product Operational Supervisor
• 

  Confecciones Internacionales S.A

  Feb 2011 - Mar 2012

  Head of Product Development
• 

  Grupo Beta

  Mar 2012 - Sept 2016

  Sales and customer relationship management. Coordinate entry and follow-up ofproduction orders, product delivery, product development for each season, generatereports and production analysis, attention and problem solving for clients. Monitorinventories of accessories, fabrics, and finished garments to control excess levels. Analyze and distribute customer information with product specifications. Plan, enter andmonitor request for samples; Proto Samples, Testing Samples, Pre production Samples, andSalesman Samples. Plan and monitor fulfillment of the Customer Service MBOs(Management By Objectives).

  • Account Manager

    Jun 2015 - Sept 2016

  • Customer Service Assistant

    Mar 2012 - Jun 2015
• 

  Kattan Group

  Jan 2017 - Feb 2018

  Product Development Coordinator

  Gather data/information from the Product Development Director / Manager, CustomerService, and customer about new developments to ensure timely completion. Distributeinformation on new developments with Product Development and other areas. Maintainrecord of product specifications for reference purposes. Monitor daily all processesinvolved in developing new styles of active customers as well as new customers. Discuss,translate, and elaborate reports of emails and Tech Packs from English to Spanish forDevelopment and Samples team. Coordinate the purchase and suggest accessories forProto and Fit Samples for new styles. Collect all the information to create New Clients andNew Styles from Existing Clients in the system. Complete samples WIP report and thecosting log weekly to provide development status updates to management/customers.Collect and consolidate components to complete a quote: CMs, BOMs, YPUs. Show less

• 

  COACEHL

  Jun 2018 - Nov 2018

  Process Analyst

  Document, redesign, and update processes. Create and submit process reports for finalapproval. Train staff in the new procedures or revised processes and workflows. Keep arecord of all the documents or manuals produced. Assist and respond to queries or doubtsfrom the staff about a certain process/workflow. Collaborate and indicateimprovement/update proposals in the processes or manuals.

• 

  GRUPO BETA

  Nov 2018 - now

  Customer Service Account Manager

  Support customer providing helpful information, timely responses to emails, requests, and complaints. Establish and maintain customer relationships. Communicate and coordinate with internal departments. Ensure accurate and timely data entry into operating system. Meet internal and customer standards procedures. Provide pricing. Prepare and distribute reports. Finding opportunity for additional sales to current customers.