Mohit Singh

Experience

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  Radisson Blu

  Sept 2010 - Feb 2011

  Industrial Trainee

  This hotel is located in the heart of Connaught Place. It's a beautiful heritage property. I had spent Six months in this hotel and got trained in all major departments as follows:Front OfficeF&B ServiceFood ProductionHouse Keeping

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  Bristol Hotel

  Aug 2011 - Oct 2012

  Team Leader

  Attend guest courteously and deal promptly with their requests & queries.Sell rooms to optimum capacity ensuring maximum revenue.Handle all guest request/Complaints effectively to ensure complete guest satisfaction.To be warm friendly & courteous to the guest.Greet guest on arrival and timely assistance of check in.Brief handover to other shift and explain important points on log.

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  Ramprastha Group

  Oct 2012 - Jun 2014

  Front Office Manager

  Assist in the organisation of all Front Desk staff for all preseason duties. Determine and process all guest compensation issues. Troubleshoot all guest issues and problems. Ensure high level of customer service is maintained at all times by all Front Desk staff.One point contact for guest service Coordination with all departments Allocation of dutiesComplaint handlingManaging Customer Feedback SystemManaging Customer Information System

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  Vatika Business Centre

  Jul 2014 - Aug 2016

  Client Relations Manager & Internal ISO Auditor

  Participated in statutory audits as internal ISO auditor across PAN India centres, evaluated risks, control & standards within Vatika.Designed and implemented rules, guidelines and best practices for the community to optimize member experience.Resolving member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.Taking care of complains, escalations, hygiene and cleanliness.Preparing MIS reports Coordinated and Closed KYC documentation for associated members.Handled Partnership & Alliances.Planning & overseeing centre renovation/work. Organised security & administration services for the business centre. Monitored all statutory compliance area.Forecasting & budgeting pertaining to expenses & finance required for maintaining the Business centre. Managed cost control & expenses for Business centre. Making Duty Roaster.Taking care of AMC's, AMC's Renewals. Show less

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  Smartworks

  Aug 2016 - Jun 2018

  Communicating daily with the management team, planning work schedules & checking Client requirements. Leading the Community Management team to achieve the following: Creating of a collaborative environment through events and personal introductions Maintaining of 100% occupancy by achieving sales goals, and managing churn Ensuring that building is fully operational and processes are running smoothly Driving growth and promotion of Smartworks- provided service offerings Maintaining company standards and expectations Managing building KPI’s Managing all building operations and communicate with market support to ensure highest level of member satisfaction. Develop community initiatives designed to create connections between members including member introductions, overseeing events, electronic and print communications, and building walk-throughs. Taking responsibility for the recruitment, training, centre & monitoring of staff. Preparing MIS reports. Managing quality assurance programmes Show less Communicating daily with the management team, planning work schedules & checking Client requirements. Leading the Community Management team to achieve the following:Creating of a collaborative environment through events and personal introductions Maintaining of 100% occupancy by achieving sales goals, and managing churnEnsuring that building is fully operational and processes are running smoothlyDriving growth and promotion of Smartworks- provided service offerings Maintaining company standards and expectations Managing building KPI’sManaging all building operations and communicate with market support to ensure highest level of member satisfaction.Develop community initiatives designed to create connections between members including member introductions, overseeing events, electronic and print communications, and building walk-throughs.Taking responsibility for the recruitment, training, centre & monitoring of staff.Preparing MIS reports.Managing quality assurance programmes Show less

  • Senior Community Manager

    Jun 2017 - Jun 2018

  • Centre Manager

    Aug 2016 - Jun 2017
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  AIHP Group

  Jul 2018 - Aug 2019

  Manager -Business Development & Operations

  • Develop a growth strategy focused both on financial gain and customer satisfaction.• Conduct research to identify new markets and customer needs.• Arrange business meetings with prospective clients.• Promote the company's services addressing or predicting clients' objectives.• Proactively initiate and engage sales calls to new prospects.• Obtain customer feedback on service quality and share with management to continuously improve the business operations.• Maintaining of 100% occupancy by achieving sales goals, and managing churn.• Devises sales strategies to increase market penetration and sales volumes.• Develops and ensures implementation of policies, procedures, quality standards, and monitoring systems to track issues and compliance.• Managing existing Customer base and developing new customer base. Show less

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  Apeejay Real Estate

  Aug 2019 - now

  • Associate Manager - Sales & Operations

    Apr 2023 - now

  • Deputy Manager - Sales & Operations

    Aug 2019 - Mar 2023