Jason Charles

Experience

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  Currys PC World Business

  Jun 1993 - Jun 1995

  Senior Technician

  Built, installed and upgraded leading brands of hardware and software.Ensured customer's demonstration PCs and Apple MACs are fully functional.Customer liaison provided technical advice on, software and hardware.Supervise a group of 4, delegate workload and handling customer complaints.

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  Serco - a world of experience

  Jun 1995 - Jun 1997

  Network Technical Specialist

  Installed and configured of PC hardware and software.Setup, installed and maintained ten servers on a Novell NetWare 3.X, 4.X network.Provided fault diagnosis and problem resolution support for 400 users.Performed network consultancy and technical analysis to provide operational solutions.

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  TIE Rack

  Jun 1997 - Jun 1999

  Network Administrator

  • Provided hardware and software troubleshooting, and owned desktop and network issues to resolution. • Performed job scheduling to ensure prompt, accurate processing and provide balancing of job runs.• Supported a mixture of Windows NT 4 and Novell NetWare 3.11, 3.2.Project Achievements:• Developed and deployed desktop computing and networking standards to simplify network environment and troubleshooting.• Led a project that inventoried and assessed systems to find out readiness for Y2K.• Negotiated lower purchase costs on hardware and software for the company. Show less

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  G4S

  Jun 1999 - Jun 2000

  Support Analyst

  • Provided second and third line technical support to 1000 staff, helping with network access, printing, and application software.• Provided second and third line support for Windows NT 4, Novell NetWare 3, 4 and 5.• Maintained hardware upgrades and provided troubleshooting and software support on network workstations.Project Achievements:• Conducted training sessions for server administrators to collaborate on plans and coordinate IT development projects.• Led a project to migrate users from Novell NetWare 3 to Novell NetWare 5 to ensure Y2K compatibility.• Performed consultancy and technical analysis to provide operational solutions. Show less

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  Estates Gazette

  Jun 2000 - May 2005

  Senior Support Analyst

  • Managed Windows 2000, 2003 servers, local area network, and communication connections to remote locations. • Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures. • Maintained multiple websites running IIS including a 20,000 user premium website egi.co.uk.• Managed network infrastructure including Cisco PIX firewall, LocalDirector, Catalyst switches and routers.• Provided 3rd line support for 200 users, with fault diagnosis and problem resolution.• Performed network consultancy and technical analysis to provide solutions.Project Achievements• Implemented Cisco LocalDirector website load balancing technology to adapt to rapidity growing subscribers. • Migrated server estate to Windows 2003 improving reliability and response time. • Trained and encouraged colleges on Cisco switches and Windows servers. Show less

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  Reed Business Information

  May 2005 - Apr 2013

  Infrastructure Technical Analyst

  • Installation, fault diagnosis and problem resolution to more than 2000 servers on HP blades running VMware VSphere, vCenter ESXi using NetApp SAN in 20 data centres worldwide.• Researched and prototyped new technologies and techniques to realise benefits of the latest innovations, achieve increased efficiency, and provided highest quality products.• Supported and installed fibre storage network infrastructure Cisco Catalyst MDS fabric switches to improved response times for SAN and virtual environment.• Maintained and monitored enterprise Netbackup backup environment to ensure reliable backup and restore of critical company data.• Established, led, and worked with cross-functional teams and within a distributed IT environment.• Maintained accurate documentation of all corporate hardware and software assets to simplify customer support and problem resolution.Project Achievements• Worked on project to virtualise over 300 physical servers to VMware, which prevented the need for costly data centre cooling upgrades. • Designed and supported SNMP HP System Insight Manager (SIM) to monitor HP server hardware faults worldwide. • Deployed Amazon AWS environment to facilitate migration of websites to the cloud.• Mentored and trained colleges on system configuration and troubleshooting skills. Show less

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  World Courier

  Apr 2013 - now

  Senior Infrastructure Administrator

  • Provisioning, installing, configuring, and supporting of DELL server hardware to adapt to growing data centre capacity requirements. • Researching and developing technology enabling continued innovation within IT infrastructure. • Updating, provisioning, and supporting of EMC VNX and Pure Storage iSCSI SAN improving storage capacity while reducing data access times.• Upgrading and managing VMware VSphere, vCenter ESXi 6 virtual windows environment and its disaster recovery systems giving enterprise systems the resources they need.• Maintaining and supporting Windows Active Directory, Windows Server 2008 R2, 2012 R2 and 2016 ensuring essential cooperate applications to run without issues.• Supporting and upgrading enterprise email system Exchange 2010 ensuring vital communications to key customers and suppliers. • Designing and implementing PowerShell scripts to automate a wide variety of Exchange and Active Directory tasks, strengthening departmental audit capabilities.• Installing, supporting and updating antivirus Symantec Endpoint Protection for servers and clients, managing virus outbreak and ensuring corporate devices are compliant.Project Achievements• Led project to upgrade enterprise Windows 2003 active directory domain to Windows 2012 to ensure continued Microsoft support.• Implementing enterprise EMC Avamar Data Domain backup solution migrating from Backup Exec to ensure disaster recovery compliance and improve backup reliability.• Upgrading data centre switches from 1GB to DELL 10GE fibre iSCSI to improve response times because of expanding virtual environment and provide resilient network connectivity.• Creating training courses to improve IT teams’ knowledge of critical systems functionality. Show less