James Hall

Experience

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  Sprint

  Jan 2015 - Jun 2017

  Mobile Device Technician

  Managed mobile devices, including provisioning, troubleshooting, and ensuring network connectivity.Diagnosed and resolved mobile device network issues through a ticket management system,collaborating with other departments for seamless support. Implemented best practices for mobilesecurity and device management.

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  Greenock Morton Football Club

  Nov 2018 - Apr 2021

  Sports and Exercise Scientist

  Design and implement physical monitoring systems (workload, wellbeing, neuromuscular state etc) within The First Team & The Academy, focused around providing information and insight to enhance MDT decision making and individual performance impact.Acquisition and dissemination of Sport Science related knowledge and information ensuring that provision is constantly evolving in line with best practice and the most up to date body of research.Maintain positive and effective working relationships with key first team staff to ensure timely sharing of data between First Team and Academy and maximise alignment in Sport Science data-related outcomes and processes.Experience of utilising sport science/physical performance data to support performance impact (GPS/Strength Diagnostics/Sprint Profiling/Wellbeing etc). Weniger anzeigen

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  HSBC

  Jan 2021 - Jan 2021

  Fraud Officer

  Fraud reporting: Handle inbound and outbound calls about fraud, and take action to reduce the risk of fraud Investigations: Conduct investigations into allegations of fraud, and synthesize evidence into a report with recommendations Customer support: Provide support to customers who have been affected by fraud, and ensure a positive experience Risk management: Oversee and ensure that operational risks are managed in accordance with HSBC's guidelines Training: Provide hands-on support to new trainees, and coach underperformers Escalation: Act as an escalation filter, and refer issues to the appropriate department Subject matter expertise: Be a subject matter expert and referral point for queries from associates, management, and other stakeholders Customer satisfaction: Provide high quality processing service to achieve customer satisfaction Account management: Manage accounts professionally Research: Complete necessary research and customer follow-up Weniger anzeigen

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  FIFA

  Jan 2021 - Jan 2021

  FIFA Tournament Performance Analyst
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  XLP

  Jan 2021 - Aug 2023

  Sports & Outreach - Senior Youth Worker
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  Kibble

  Aug 2023 - Jan 2024

  Child and Youth Care Worker
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  Geek Squad

  Nov 2024 - now

  Consultation Agent

  As a dedicated Geek Squad Consultation Agent, I specialize in providing expert technology support and personalized solutions to ensure optimal performance for individuals and businesses alike. With a strong focus on customer satisfaction, I help clients navigate complex tech challenges, from troubleshooting hardware issues to optimizing software and setting up networks.I pride myself on delivering timely, clear, and practical advice that empowers users to maximize their technology investments. Whether it’s helping a small business streamline its IT infrastructure or guiding an individual through the setup of a new device, my goal is always to provide seamless, efficient, and user-friendly solutions.Core Skills:Advanced troubleshooting for computers, smartphones, and home appliancesExpert knowledge in system optimization and software setupNetwork configuration and security protocolsClient-focused communication and supportRemote and on-site consultation services Weniger anzeigen