
Ridwan Z.
Customer Service Officer

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About me
I help entrepreneurs to grow their business with cloud-based software | B2B Sales | Ex Moka - Gojek | Sales Tech |
Education

SMKN 11 Bandung
2008 - 2011Rékayasa perangkat lunak
Politeknik Piksi Ganesha
2019 - 2022D4 Management Information Systems, General
Experience

PT. CIPAGANTI CITRAGRAHA
Jan 2012 - Jan 2013Customer Service Officer.webp)
PT. TJIPTA WIDJAYA SEJAHTERA (Butik Dukomsel)
Jan 2014 - Jan 2015Sales Executive- Provide accurate information (e.g. product features, pricing and after-sales services)- Answer customers’ questions about specific products/services- Conduct price and feature comparisons to facilitate purchasing- Cross-sell products- Inform customers about discounts and special offers

Red Guard Security - PT Agra Dipa Raharja
Mar 2016 - Mar 2018Sales Account Executive- Build and retain network of customers- Meet with prospect to understand their needs- Give a Site Survey- Coordinated with Operational Division to do Presentation- Reach daily goals of lead generation and meeting appointments- Meet and exceed monthly sales target- Ensured that all invoices were paid within agreed upon terms. Worked with finance department to ensure outstanding invoices were collected and delivered.

Perkakasku Multi Cemerlang, PT.
Apr 2018 - Jan 2019B2B Sales Executive- Build and retain network of customers- Prospect potential customers from canvassing and personal network- Meet with prospect to understand their needs- Give a product demo- Reach daily goals of lead generation and meeting appointments- Meet and exceed monthly sales target- Coordinated with vendor representatives to execute several large-scale projects- Ensured that all invoices were paid within agreed upon terms. Worked with finance department to ensure outstanding invoices were collected and delivered. Lihat lebih sedikit

Gojek
Jan 2020 - Jan 2021(POS) Commerce Enablement Sales Team- Build and retain network of customers- Prospect potential customers from canvassing and personal network- Meet with prospect to understand their needs- Give a product demo- Reach daily goals of lead generation and meeting appointments- Meet and exceed monthly sales target

Accurate Indonesia
Jan 2021 - now- Possess a strong understanding of company products, their competition in the industry and positioning- Identify and create new sources of potential clients- Maintain accurate up-to-date sales pipeline and forecasts- Update CRM weekly on potential clients- Create a sales plan on how to reach sales targets and ensure implementation of the plan- Work closely with colleagues across different teams, departments and offices to develop the best solution for clients- Any other duties assigned by the management- Develop solid and trusting relationship with current clients Lihat lebih sedikit
Regional Sales Manager
Jan 2023 - nowArea Sales Manager
Nov 2021 - Jan 2022Senior Sales Executive
Jan 2021 - Nov 2021

IQ Laundry
Nov 2023 - nowSmall Business Owner
Licenses & Certifications
- View certificate

Cold Calling: Overcoming Sales Objections
LinkedInMar 2021 - View certificate

How to Create a Perfect Elevator Pitch
LinkedInApr 2021 - View certificate

Sales: Closing Strategies
LinkedInMar 2021 - View certificate

Cold Calling Mastery
LinkedInApr 2021 - View certificate

Sertifikat Jago Bahasa English 2
Jago Bahasa InspiraJan 2021 - View certificate

Sales Time Management
LinkedInApr 2021 - View certificate

Time Management for Busy People
LinkedInApr 2021 - View certificate

Speaking Confidently and Effectively
LinkedInApr 2021 - View certificate

Finance for Entrepreneurs
PAKARJan 2021 - View certificate
.webp)
Basic Excel Training For Employees & Jobseekers
Seratus Ilmu (Training & Workshop)Apr 2021 - View certificate
.webp)
Intermediate Excel Training For Employees & Jobseekers
Seratus Ilmu (Training & Workshop)Apr 2021
Languages
- inIndonesian
- enEnglish
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