Vignesh R

Experience

• 

  Allianz Partners India

  Feb 2016 - Jun 2018

  Service Coordinator

  Mapping clients’ requirements and coordinating, developing, and implementing processes in line with guidelines.

• 

  OYO

  Jan 2019 - Mar 2021

  Senior Executive

  Responsible for the OTA team driving end-to-end management and revenue of their category. Closely monitor all International destinations and devise solutions city wise to improve performance and rev par. Monitor property level performance and look at issues property wise and execute plans keeping in mind local considerations. Identifying trends, patterns, outlines, and deep dive on core issues. Maintains Properties performance tracker.

• 

  Brevistay

  Mar 2021 - now

  Identifying operational issues and devised goals and plans to address them.Assigning plan tasks for different departments and individuals. Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.Assessing customer feedback, evaluating areas of improvement, and providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.Focus on problem avoidance in the escalation process.

  • Operations Team Lead

    Apr 2022 - now

  • Senior Operations Executive

    Mar 2021 - Apr 2022