Vignesh R

Vignesh R

Service Coordinator

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location of Vignesh RDelhi, India

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  • Timeline

  • About me

    Operations Team Lead || Operation Management || Brevistay II Ex - OYO || Ex - Allianz Partners

  • Education

    • NSIC

      2014 - 2015
      Computer Systems Networking and Telecommunications
    • Kerala Education Society

      -
      Schooling
    • Delhi University

      -
      Bachelor's degree
    • Delhi University

      -
      Master of Business Administration - MBA Operations Management Strategy
  • Experience

    • Allianz Partners India

      Feb 2016 - Jun 2018
      Service Coordinator

      Mapping clients’ requirements and coordinating, developing, and implementing processes in line with guidelines.

    • OYO

      Jan 2019 - Mar 2021
      Senior Executive

      Responsible for the OTA team driving end-to-end management and revenue of their category. Closely monitor all International destinations and devise solutions city wise to improve performance and rev par. Monitor property level performance and look at issues property wise and execute plans keeping in mind local considerations. Identifying trends, patterns, outlines, and deep dive on core issues. Maintains Properties performance tracker.

    • Brevistay

      Mar 2021 - now

      Identifying operational issues and devised goals and plans to address them.Assigning plan tasks for different departments and individuals. Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.Assessing customer feedback, evaluating areas of improvement, and providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.Focus on problem avoidance in the escalation process.

      • Operations Team Lead

        Apr 2022 - now
      • Senior Operations Executive

        Mar 2021 - Apr 2022
  • Licenses & Certifications

    • Customer Experience Leadership

      LinkedIn
      Sept 2023
      View certificate certificate
    • Microsoft Networking Fundamentals

      NSIC Technical Services Centre Okhla, Delhi
      Apr 2014
    • Analyzing and Visualizing Data with Microsoft Power BI

      Skill Nation
      Dec 2022