Mohanad Montaser

Experience

• 

  NSGB

  Jun 2013 - Aug 2013

  Trainee

  Helping the customer service agents handling the customer requests and cross sell over the bank products that suit to the customer needs.

• 

  Deloitte

  Nov 2014 - Mar 2015

  Junior Auditor
• 

  CiB

  Apr 2015 - Feb 2017

  Universal teller

  ●Process all counter transactions including remittences,drafts,collection cheques,cash in &out accurately and swiftly and in accordance with the laid down procedures.● Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.● Investigate thoroughly and differences in balancing and reconciliation of cash and ather security items by following the standard of checking /scrutiny/investigation as outlined in branch standard operating procedures manual.● Introduce and promote alternate channels to customers to reduce traffic in branches.●Cross sell products based on customer potential needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.●Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to endure all controls and procedures are adhered to.●Handle customers' requests efficiently and raise any problem to the head teller to help increase customer satisfaction.● Be alerted on any possible frauds and risks and provide customers feedback to direct supervision.■ Performing all head teller tasks and full knowledge of his objectives.■replacing customer support cordinator. Show less

• 

  Emirates NBD

  May 2017 - Aug 2022

  • Business Banking Relationship Manager

    Nov 2019 - Aug 2022

  • Business Banking CSO

    May 2017 - Nov 2019
• 

  Arab Bank

  Sept 2022 - now

  SMEs Relationship Manager