James Payton

Experience

• 

  Microsoft

  May 2012 - Jul 2023

  - Develop and maintain trusting relationships with business accounts or education organizations through social, digital, video, demos, chat, phone and in person meetings. - Promote brand awareness and establish, drive, and grow sales pipelines. Pursue and leverage awareness of current Microsoft key differentiators within the market to promote brand awareness, grow sales pipeline, and drive sales and support.- Create and position offerings and cross platform ecosystem integration using selling motions end-to-end and direct partnerships to increase customers' utilizations of hardware, software, and cloud solutions. - Monitor and update Customer Relation Management (CRM) systems and tools and ensure timely and accurate updates related to current customer journey. - Adapt to a constantly growing client list and advocate for client hardware and software refresh or upgrades. - Engage in high-level storytelling to convey how Microsoft products and services can improve customer needs and experiences. - Help to drive business to business (B2B) interactions. - Help create a seamless customer transition. Show less Provide PC hardware/software advisory for Microsoft devices and cloud solutions. Train users on how to utilize Microsoft products and services. Key Responsibilities:- Utilize Microsoft CRM to manage and record progress of clients' services and sales journey.- Maintain communication with clients throughout the process of service and sales journey, providing insight on the steps taken to evaluate and resolve the clients' needs. - Identify and capture business leads for local small businesses, educators, and non-profit organizations in need of Microsoft Technology services and products- Advise clients on the best path for servicing their technological needs- Train users on how to properly utilize and maintain Microsoft hardware and softwareRole Highlights:- Trained 20+ Nursing students on how to utilize Microsoft Office/Cloud Services- Presented on Microsoft Surface Hub and Microsoft AI at the 2016 Republican National Convention- Team Leader for Microsoft 365 deployment support- Provided support and training for new team of 30+ associates for a new Microsoft location, Oklahoma City, OK- Microsoft In Education Support Leader Show less As a Product Advisor I was responsible for helping customers discover, buy, use, and love Microsoft Technology solutions. Key Responsibilities included:- Identifying clients specific Technological business needs and providing a well rounded solution. - Illuminating product offerings and cross platform ecosystem integration through in-store experiences and learning engagements.- Training clients on how to use and love Microsoft Technology solutions. Stretch Roles- (2013) Training Mentor for Oklahoma City Microsoft New Store Opening- trained 50+ associates on how to work with clients to provide a complete solution that empowered the client to achieve more. Ensured that the Store team was comfortable speaking too and offering Microsoft solutions. Show less

  • Direct Sales and Customer Success Specialist

    Mar 2020 - Jul 2023

  • Sr Services Advisor

    Feb 2014 - Mar 2020

  • London MEC Services Advisor Mentor

    May 2019 - Sept 2019

  • Product Support Advisor

    May 2012 - Feb 2014
• 

  Basys

  Aug 2023 - now

  Partner Support Manager

  • Direct and manage strategic partner relationships• Industry consultant for partners, providing alternative solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.• Collaborate with partners to ensure a high level of support for current or prospective merchants.• Manage communications with partners to ensure a unified management strategy to increase retention for portfolio.