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Shawn Mollen

Shawn Mollen

Support Supervisor

Followers of Shawn Mollen388 followers
location of Shawn MollenAtlanta Metropolitan Area

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  • Timeline

  • About me

    Technical Consultant at Origami Risk

  • Education

    • The College of William and Mary

      -
      Bachelor of Science - BS Computer Science

  • Experience

    • Datanamics

      Jan 2003 - Jan 2005
      Support Supervisor

    • Thomson Reuters

      Jan 2005 - Jan 2016

      Promoted to lead custom development process for ScholarOne products. Consulted on client requests and discussed alternatives to meet needs of diverse customer base. Held regular meetings for projects in pipeline, and provided frequent status updates to publishers.• Acted as subject matter expert (SME) for configuration of ScholarOne software in requirements discussions to ascertain scope of development needed.• Ensured publishers remained satisfied with development of capabilities and pace of work throughout feature lifecycle, leading to $1M+ in revenue from completed projects and release of 30+ features in ScholarOne products. Show less

      • Custom Services Manager

        Jan 2014 - Jan 2016

      • Manager, Client Solutions

        Jan 2010 - Jan 2014

      • Client Solutions Consultant

        Jan 2006 - Jan 2010

      • Support Technician

        Jan 2005 - Jan 2006

    • Clarivate Analytics

      Jan 2016 - Jan 2020
      Manager, Client Solutions

      Directed global team of remote staff with offshore team. Led team doing web implementation for 7.5K journal sites on ScholarOne and cultivating relationships with top 20 high-profile clients, representing $25M+ in revenue.• Initiated onboarding process for ScholarOne API, leading to rollout to 4K+ journals.• Piloted integration with new partners (Kudos & Publons), establishing process for wider rollout with eventual deployment to 2K+ journals.

    • YayFinder

      Jan 2020 - Jan 2021
      Bubble Developer

      Built and maintained site for educational and social impact start-up using Bubble.io no-code platform, including integration with Stripe. Led design efforts, including post-COVID redesign, tracking requirements with Asana.

    • Origami Risk

      Jun 2021 - now

      • Senior Technical Consultant

        Apr 2023 - now

      • Technical Consultant

        Apr 2022 - Apr 2023

      • Business System Analyst II

        Jun 2021 - Mar 2022

  • Licenses & Certifications