Yasir Hoque

Experience

• 

  Grameenphone Ltd

  Dec 2013 - now

  • Technical development & operation lead for Skitto MVNO.• Skitto technology platform management for both Interface layer(Mobile APP & Web) & capability layer(Full BSS stack).• Leading the expansion/up-gradation of Skitto IT platforms & new product development.• Develop & rollout new products/features with the combination of app, web and core BSS stack.• Creating the most efficient customer interface layer along with a group of coder/developer.• Managing project & development sprints with agile way of work & tools to ensure faster time to market.• Oversee process standardization, regular system audit and documentation ensuring enhanced efficiency. Show less • Product and process innovation for the organization.• Leading and implementing innovation framework pipeline in the organization.• Enabling design thinking and other supporting platforms for workforce engagement for innovation.• Educating on innovation mindset building and its practices.• UI/UX development for product designing.• Leading and driving continuous innovation culture across the organization.• Contribute in process digitization with Robotic Process Automation (RPA) Show less • Solution Architect for charging and revenue management systems with focus on order management, provisioning systems, CRM, billing system, credit control system, invoicing System• Lead technical solution design and delivery of product and campaign development and configuration.• Preparation of RFI, RFQ and vendor technical evaluation for new solution in the charging, billing, order management & provisioning domain.• Responsible for managing “Application Development” and “Application Management” with co-ordination of OEM, Vendor and SI.• CAPEX Management and Forecasting for relevant BSS solutions. Show less • Responsible for taking care of the core network systems.• Running multiple troubleshooting tasks to make sure the network is completely healthy.• Assessment of all the likely problems to create zero tolerance for bad call quality.• 24*7 Network Surveillance and 1st level fault handling of Core Network.• Escalation, follow up and reporting of alarms in 24X7 roster basis.• Ensuring connectivity with other operators’ networks (PLMN/PSTN/ICX/IGW Operators).• Customers’ technical complain handling.• Stability checking based on system benchmark & KPIs.• Escalation of faults to field operation, back office and 2nd line engineers.• Remote support to field operation engineers. Show less

  • Head of Technology, skitto

    Jan 2023 - now

  • IT Platform and Solution Lead, Skitto

    May 2021 - Dec 2022

  • Innovation Coach (Lead Specialist), Innovation, Digital & Strategy

    May 2020 - Apr 2021

  • Solution Architect (Lead Engineer), Business Support Systems, Information Technology

    Nov 2018 - May 2020

  • Solution Architect (Senior System Engineer), Business Support Systems Planning, Technology

    Dec 2016 - Oct 2018

  • System Engineer- Charging & BSS planning, IT Planning, Technology.

    Nov 2015 - Dec 2016

  • System Engineer - IS/IT & Enterprise Service Maintenance, GPSOC, Technology

    Nov 2014 - Oct 2015

  • System Engineer - Surveillance, Service Operation Center, Operations, Technology

    Dec 2013 - Nov 2014