Sumit Pandit

Experience

• 

  Ganesh Computer Solution

  Aug 2014 - Jun 2015

  Service Technician

  Documented all changes and actions in computer-based tracking system.Evaluated systems according to predetermined checklist and noted issues.Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.Adhered to safety protocols and policies to reduce workplace hazards.Applied knowledge of standard equipment and manufacturer repair guidelines.Installed new equipment and explained operation and routine maintenance protocols to customers.Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices. Show less

• 

  KBP Electronics

  Sept 2015 - Jul 2016

  IT Hardware Technician

  Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.Outlined design requirements, BOMs, functional specifications and reports to document development processes.Maintained technology equipment performance by configuring, diagnosing and repairing hardware.Translated broad spectrum project requirements to detailed hardware architecture design concepts.Assisted computer users with technical issues remotely and at workstations.Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.Strategically implemented new computer projects and hardware installations to improve workflow for employees. Show less

• 

  Dollarama L.P.

  May 2017 - Oct 2021

  Team Leader

  Mentored and guided employees to foster proper completion of assigned duties.Adhered to rigorous standards for customer service, merchandising and operational safety.Expanded company customer base and cemented market presence by implementing strategic sales plans.Monitored sales team performance and provided constructive feedback.Set ambitious sales goals and motivated strong performance to keep team growing effectively.Refined team workflows to better capitalize on individual strengths and maximize market share.Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.Trained, coached and mentored new sales associates for maximum performance.Built strong relationships with customers through positive attitude and attentive response Show less

• 

  Xerox

  Apr 2022 - now

  Technical Service Representative III