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Devam Hetalkumar Shah

Devam Hetalkumar Shah

Store Associate

Followers of Devam Hetalkumar Shah2000 followers
location of Devam Hetalkumar ShahGreater Toronto Area, Canada

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  • Timeline

  • About me

    Aspiring IT Support Specialist | Skilled in End User Support, Database Administration, & Data Analysis | Microsoft/Google Certified | Actively scouting on my next career opportunity

  • Education

    • Bhulka Vihar School

      2016 - 2020
      High School Diploma Mathematics and Computer Science

    • Seneca College

      2021 - 2023
      Computer programming and analysis COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      Activities and Societies: 1. Active member of the Seneca IT Club, where I collaborated with peers on various tech projects and attended industry seminars. 2. Volunteered as a tutor in the Peer Assisted Learning (PAL) program, helping fellow students with coursework and exam preparation. 3. Attended guest lectures by industry leaders, gaining valuable insights into current IT trends and career opportunities. I chose Seneca College for its renowned IT programs and strong industry connections. During my time at Seneca, I developed a comprehensive understanding of IT support, networking, and systems management. My coursework included advanced studies in system administration, network security, and technical support, providing me with a solid foundation in both theoretical knowledge and practical skills.

  • Experience

    • Dollar Tree Distribution, Inc.

      Jan 2022 - May 2022
      Store Associate

      -Operated as Cashier and helped maintain the store. -Contributed to the team's success by completing jobs accurately.-Arranging products in an appealing way to boost sales.

    • Seneca College

      Apr 2022 - Mar 2024

      ● Delivered Tier 1 IT support to over 200 non-technical internal professors, enhancing their experience in hybrid technology classrooms through efficient desk-side support services.● Re-imaged and configured over 250 labs and computers, ensuring compliance with profile requirements and reducing setup time by 30%.● Diagnosed and resolved hardware and network system issues with a 95% first-call resolution rate, utilizing proactive troubleshooting techniques to minimize downtime.● Prepared and deployed over 300 new computers and mobile devices in alignment with internal policies, achieving 100% adherence to standardized software and security protocols. Show less

      • IT Support Technician

        May 2023 - Mar 2024

      • IT Service Desk Representative

        Sept 2022 - May 2023

      • Co-op IT Technician

        Apr 2022 - Sept 2022

    • Financial Services Regulatory Authority of Ontario (FSRA)

      Apr 2023 - Sept 2023
      System Engineer

      ● Developed and updated over 20 comprehensive technical project documentation, improving clarity and reducing information gaps.● Assisted in the development, installation, and support of technical infrastructure and hardware/software system components, contributing to a 20% increase in system efficiency.● Set up a fully functional imaging station and configured associated VLANs to switches, enabling 23 parallel image deployments and reducing deployment time by 50%.● Conducted a thorough audit of 350 laptops, ensuring 100% readiness for production use and enhancing the IT asset management system.Overall, responsible for supporting efficient operation of workplace technology by analyzing, diagnosing, and resolving or contributing to the resolution of technical hardware or software issues and for providing problem resolution and system improvements for the client end-user experience. Show less

    • TD

      Feb 2024 - Sept 2024
      Information Technology Operations Analyst

      ● Implemented a role-based access control (RBAC) strategy that reduced unauthorized access incidents by 40% and achieved a 100% audit compliance score.● Ensured 100% on-time performance of change activities, minimizing risks to the service environment and maintaining operational continuity.● Successfully identified, resolved, or escalated 95% of service delivery issues and complaints, enhancing operational efficiency and customer satisfaction.● Optimized task prioritization to focus on high-impact areas, ensuring a balanced allocation of time and resources to reduce service disruptions. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Income Tax Preparer

      Issued by Canada Revenue Agency - Agence du revenu du Canada on Feb 2024
      Canada Revenue Agency - Agence du revenu du CanadaAssociated with Devam Hetalkumar Shah