Maria Ververidou

Experience

• 

  Agricultural Bank of Greece (ATE)

  Jan 1996 - Jul 2012

  Reported to Branch Manager, managed a team of 7 employeesKey Responsibilities:• Provided oversight for daily retail banking customer service, addressing inquiries, resolving issues, and guiding customers through banking products and services.• Contributed to the growth and optimization of Branch’s operations and financial performance. • Drafting recommendation notes for Credit Loans and financing of Large Corporate Clients and Small/Medium Businesses. • Supervision of management and systemic completion of financing procedure. Employee to the Department of Large Corporate Clients and Small/Medium Businesses. at the Ioannina Branch Employee to the Department of consumer and mortgage loans at the Ioannina Branch Cashier at the Konitsa Branch

  • Head of Retail Customer Service

    May 2012 - Jul 2012

  • Head of Large Corporate Clients Department

    May 2010 - Apr 2012

  • Bank Employee

    Jul 2002 - Apr 2010

  • Bank Employee

    May 2000 - Jun 2002

  • Bank Employee

    Jan 1996 - Apr 2000
• 

  Piraeus Bank

  Aug 2012 - Mar 2017

  Manager

  Reported to Region Manager, managed a team of 9 employees on average Key Responsibilities:• Oversaw daily Branch operations, effectively resolving staff and customer issues. • Led, coordinated, and trained personnel to ensure the delivery of exceptional customer• Promoted sales culture & assisted in the achievement of Branch’s targets through coaching, guidance, motivation, and feedback provided to personnel, staff evaluation.Key Achievements:• Active participation at the achievement of Branch’s goals. Show less

• 

  Piraeus Bank

  May 2017 - Dec 2023

  Reported to Branch Manager, managed a team of 7 employeesKey Responsibilities:• Assisted in the coordination Branch’s daily operations and resolved any issues that arose regarding staff or customers (complaints etc.). Led, coordinated, trained personnel to provide high-quality customer service.• Analyzed sales and market trends, active participation in the formulation of strategy for business development and achievement of company goals.• Ensured compliance with the Bank's policies and procedures (compliance, audit, etc.).• Promoted sales culture & assisted in the achievement of Branch’s targets through coaching, guidance, motivation, and feedback provided to personnel, staff evaluation.• Supervised and guided teams, set performance goals, provided feedback, and addressed any personnel issues.• Addressed various customer inquiries, complaints, and concerns.Key Achievements:• Active participation at the achievement of Branch’s goals. Show less Reported to Region Manager, managed a team of 80 employeesKey Responsibilities:• Introduced analysis of non-performing exposures to assess their status and potential for recovery.• Monitored portfolio’s performance and identify trends, strengths, or weaknesses in the operating model, proposing appropriate corrective measures.• Recommended successful strategies and solutions for the efficient settlement of debts in line with Bank’s credit policy rules.• Monitored and reported to management on the feasibility of achieving targets and provided an update on list processing outcomes.• Facilitated collaboration and acted as an intermediary between Branch and INTRUM (servicer).Key Achievements:• Active participation to the reduction of the Bank’s NPEs from nearly 50% to 16%, during 2021. Show less

  • Deputy Branch Manager

    Apr 2021 - Dec 2023

  • Business Restructuring Coordinator

    May 2017 - Mar 2021