Sunil V.

Experience

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  AccuWebHosting.Com

  Jun 2020 - now

  Technical Support Engineer

  In my current role at Accu Web Hosting as a Technical Support Engineer, I hold a pivotal position, particularly at Tier 2 (L2). My job involves doing various technical tasks and helping customers to make sure that our web hosting runs smoothly, and we offer great support to our customers.Expertise at the Server Level:- Diagnosing and resolving hosting issues through meticulous log management.- Proactively monitoring and optimizing performance.Web Development and Debugging:- Swift debugging using browser console errors and developer tools.- Ensuring a seamless customer experience.Resolution of WordPress Issues:- A systematic approach to isolating and resolving WordPress-related problems.- Minimizing downtime and enhancing performance.Technical Proficiency:- Mastery of SFTP, SSH, and command-line operations, including bash scripting.- Efficiently managing server resources.Addressing Common Hosting Issues:- Handling a variety of hosting challenges, including DNS, HTTP errors, email, FTP, MySQL, and cron-jobs.Comprehensive Technical Knowledge:- In-depth knowledge of PHP applications, web and email errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache, and Cloudflare.Web Development Competence:- Skills in PHP programming within the WordPress framework, CSS, SQL, and HTML. Show less

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  AccuWeb.Cloud

  Jun 2020 - now

  Technical Support Executive