Jimmie Brown

Experience

• 

  Rapides Regional Medical Crt

  May 2001 - Dec 2004

  Customer Support

  Performed Active Directory duties such as user password reset, PC account creation for a staff of 1000 employees and 3000 devicesProvide support and troubleshooting (Windows Live Meeting, Office 95/2000/2003, Windows 95/2000/XP and IE 6/7) for all Dell PCs/Laptops, HP and Xerox printers via RDP/DameWare/Altiris, email, or in personImage Dell PCs/Laptops for deployment/replacement using pre-images via Symantec Ghost or SMS through PIXI bootResponsible for all IT inventory and tracking of IT equipmentTrack on average 25 work orders a day via TrackIt Ticket systemAssist in testing and development of new hardware and software such as McKesson Supply Chain, further enhancements to Meditech, EMAR, and Registration Printing SystemGenerate purchase request on all IT equipmentCreate procedures/documentation for creating PC images in Ghost, installing Meditech, and installing Mind ManagerResponsible for all shipping and receiving of IT equipment Show less

• 

  Rapides Regional Medical Ctr

  Dec 2004 - Dec 2006

  Network Technician

  Performed Active Directory duties such as user password reset, add/remove GPO’s from user accounts, and install printers on print server for a staff of 2000 employees and 5000 devicesAssist in supporting/troubleshooting/installing CISCO switches, Dell servers and CISCO wirelessAssist in testing and development of new hardware and software such as CISCO wireless, greater SMS utilization, RSA soft tokensAssist Customer Support Techs as needed with their duties

• 

  EMCO Technologies

  Dec 2006 - Dec 2009

  Image Dell/Lenovo/Fujitsu Laptops and Dell PCs for deployment/replacement using created images via Symantec Ghost including McAfee Enterprise Client and GentaxDeployment and training for use of Dell systems with multiple monitor interfaces, Docking Stations, Dell/Lenovo Laptops, HP and Xerox printers, Wyse Terminals for use with CitrixPerformed Active Directory duties such as user password reset and add/remove GPO’s from user accounts for a staff of 1500 employeesProvide support and troubleshooting (Citrix client, Office 2003/2007, Windows XP/7 and IE 7/8) for all Dell PCs/Laptops, Lenovo/Fujitsu Laptops, Wyse Terminals, HP and Xerox printers via RDP/DameWare/Citrix Manager, email, or in personAssist in the testing of new hardware or software such as Wyse Terminals for Citrix and Windows 7Provide support for over 1000 Blackberry devicesResponsible for all IT inventory and tracking of IT equipmentCreate procedures/documentation for Gentax/VPN/Dort/SQL Client/Visual Basic Pro installation, Imaging a new PC/Laptop, and Setting up a new Wyse TerminalTrack on average 15 work orders a day via Heat Ticket system Show less Image Dell PCs/Laptops for deployment/replacement using pre-images via SMS through PIXI bootDeployment and training for use of Dell systems with multiple monitor interfaces, Docking Stations, Dell Laptops and HP printersProvide support and troubleshooting (Lotus Notes, Office 2003, Windows XP and IE 6/7) for all Dell PCs/Laptops, HP and Xerox printers via RDP, email, or in personResponsible for all IT inventory and tracking of IT equipmentAssist in SMS patching issuesTrack on average 15 work orders a day via Remedy Ticket system Show less

  • Contract Help Desk for LA Department of Revenue

    Jun 2007 - Dec 2009

  • Contract Field Service Technician for Exxon/Mobil

    Dec 2006 - Jun 2007
• 

  The AME Group

  Mar 2010 - Oct 2011

  On-site support and troubleshooting (Office 2007/2010, Windows XP/7 and IE 7/8) for all Dell PCs, Lenovo/Dell Laptops, HP and Xerox printers/plotters via RDP, email, or in personCreated user directories/shares, and print server for a staff of 200 employees and 500 devices Software support and installations including MP2, Two Rivers, and OmnisNew pre-built Dell PC and Lenovo Laptop deployment and training, Windows 7 training, MS Office 2010 trainingProvide support for 50 Iphone 4, Droid and Blackberry devicesTrack on average 10 work orders a day via self-created database Responsible for the research and testing of new hardware or software such Fortinet wireless Access Points and MP2 SoftwareCreate procedures/documentation for installing MP2, Omnis, Two Rivers, and Network layoutHP switch setup, Wireless Router Configuration and Time Card reader installationProvide support of Avaya Digital Phone System such as creating/moving extensions and voicemail resetResponsible for all IT inventory and tracking of IT equipment on-site Show less Provide support and troubleshooting (Lotus Notes, Office 2003/2007, Windows 2000/XP/Vista/7 and IE 7/8) for all Dell/HP/Lenovo PCs/Laptops, HP and Lexmark printers via RDP/VNC, email, or in person for contracted clients located in Baton Rouge, Lafayette, Addis and PlaquemineNew Dell and HP PC, Lenovo and HP Laptop deployment and training, Windows 7 training, MS Office 2010 trainingTrack on average 10 work orders a day via Company created Ticket systemResponsible for all IT inventory and tracking of IT equipment at each client locationProvide support of Altigen VOIP Phone System such as creating/moving extensions and voicemail resetProvide support for over 200 Iphone, Droid and Blackberry devices Show less

  • Contract Support Tech for SNF/Flopam

    Oct 2010 - Oct 2011

  • Field Service Tech

    Mar 2010 - Oct 2010
• 

  State of Louisiana

  Oct 2011 - Jan 2012

  IT Staff

  Responsible for all IT inventory and tracking of IT equipmentImage Dell Laptops and Dell PCs for deployment/replacement using pre-built images via Symantec Ghost including McAfee Enterprise ClientDeployment and training for use of Dell systems with multiple monitor interfaces, HP/Brother/ Xerox printers, Dell Laptops and Fujitsu ScannersPerformed Active Directory duties such as user password reset for a staff of 95 employeesProvide support and troubleshooting (Office 2007/2010, Windows XP/7 and IE 7/8) for all Dell PCs/Laptops, HP, Brother, and Xerox printer via DameWare/RDP, email, or in personResponsible for the research and testing of new hardware or software such as Osprey Video Capture card and Nefsis Teleconferencing SoftwareIT Project Management for projects such as Audio/Visual Teleconferencing, MAC Teleconferencing, Agency wide PC/Laptop refreshProvide support for 95 Iphone 4/4s and Ipad 2 devicesCreate procedures/documentation for generating required monthly reports from Cavu and Imaging a new PC or Laptop Show less

• 

  Sparkhound

  Jul 2012 - May 2016

  Contract Informtion Security Analyst for BCBSLA

  Responsible for Information Security needs of BCBSLA FTE (Full Time Employee)/Contractor employeesProcess request for New Hire FTE/Contractors, Department to Department Transfers, Contractor to FTE Transfers, Contractor to Contractor Transfers and ApprovalsPerformed Active Directory duties such as creating/modifying user accounts, add/remove AD groups from user accounts for a staff of 3500+ employeesRequest approvals from Managers, Directors, Data Owners for access to the different systems that we maintain security forPerform RBAC and Domain administrationCreate new Mailboxes and Distribution listCreate/Modify Linux-Unix accounts via CA Provisioning ManagerModify Outlook Email account through Exchange Console ManagerModify/Create Lync accounts through Lync consoleCreate/modify accounts in RACF (Mainframe), Facets, maxMC, CIM (Corporate Imaging Monitor System), SIGMA Tool, Plan Connexion and PeopleSoftCreate/manage/close tickets in Service Now Ticketing SystemMake sure that all HIPPA Rules and Regulations are being followed at all times Create/modify documentation in One Note for the different systems that we maintain security forHelp with Access Control Review (ACR) for several different systems, Servers and Service Accounts. Show less

• 

  Blue Cross and Blue Shield of Louisiana

  May 2016 - now

  Conduct Access Control Reviews (ACRs) and Role Base Access (RBAC) administration through SailPoint; Conduct Active Directory administration through Hyena, Create/Modify file shares via Explorer++ or DFS Management; Create/Modify User accounts in various applications such as Hyena, Portico, Pareo, PeopleSoft Tools, CA, and MicroSoft Dynamics - CRM; Create/Modify Active Directory Groups; Create/Modify Mailboxes and Distribution List; Modify access to SharePoint sites; Work in Exchange Online/On-Prim; Utilize tools such as Slpunk and PowerShell; Work with Audit Show less Responsible for Information Security needs of BCBSLAProcess request for New Hire FTE/Contractors, Department to Department Transfers, Contractor to FTE Transfers, Contractor to Contractor Transfers and ApprovalsPerformed Active Directory duties such as creating/modifying user accounts, add/remove AD groups from user accounts for a staff of 3500+ employeesRequest approvals from Managers, Directors, Data Owners for access to the different systems that we maintain security forPerform RBAC, Facets and Domain administrationCreate new Mailboxes and Distribution listCreate/Modify Linux-Unix accounts via CA Provisioning ManagerModify Outlook Email account through Exchange Console ManagerModify/Create Lync accounts through Lync consoleCreate/modify accounts in RACF (Mainframe), maxMC, CIM (Corporate Imaging Monitor System), SIGMA Tool, Plan Connexion and PeopleSoftCreate/manage/close tickets in Service Now Ticketing SystemMake sure that all HIPPA Rules and Regulations are being followed at all times Create/modify documentation in One Note for the different systems that we maintain security forHelp with Access Control Review (ACR) for several different systems, Servers and Service Accounts. Show less

  • Sr. Cybersecurity Access Administrator

    Jul 2020 - now

  • Sr. Information Security Engineer

    Apr 2019 - now

  • Information Security Engineer

    Apr 2018 - Jul 2020

  • Information Security Analyst

    May 2016 - Apr 2018