Sabina Glowiak-Graca

Experience

• 

  Pret A Manger

  May 2013 - Oct 2021

  •Supported and coached operational and store managers to select, onboard and develop their teams to hire and retain the best calibre candidates for Pret shops in a competitive and post covid market.•Coached, upskilled and helped to lead a team of three Recruitment Coordinators to provide support for operations in existing and new shop openings.•Led training webinars and created educational materials to upskill retail GMs and AMs across 400 shops in the UK on self-recruitment processes including full recruitment cycle, GDPR and right-to-work processes.•Organized and supervised open days to attract top talent and drive high-volume hiring.•Built, generated and analysed reports and data from recruitment platforms weekly (ATS and Recruitment partners) to improve recruitment strategies. •Collaborated with Marketing and Operations to have a social media ads calendar to support the recruitment needs of existing and new shops opening.•Nourished relationships with various Recruitment Partners (job boards, Job Centres, charities etc..) to drive top talent and new recruitment channels for the business. •Implemented new solutions on the ATS by collaborating with the IT department and ATS consultants (changing the layout of the landing page). •Managed and resolved tickets and queries via the Helpdesk system daily. Show less • Managed end-to-end recruitment process for 295 shops in London and supported the recruitment process within 150 regional stores. Closing an average of 80 offers per month (full-time and part-time contracts for team members but also speciality roles such as baristas, hot chefs and front and back of the house leaders). • Advertised internal and external vacancies, phone screened potential candidates, daily conducted up to 20 face-to-face interviews.• Carried out RTW in the UK checks while adhering to GDPR – ensuring all processes are followed and that candidate’s personal information is always kept confidential.• Prioritized the needs of the shops, matching successful candidates with the right vacancies, arranging experience days for successful candidates and providing feedback to unsuccessful candidates.• Coached and supported managers as the first point of contact through e-mails, phone calls and during 1-2-1 meetings concerning the full cycle of the recruitment process.• Analysed and generated recruitment KPI reports (productivity, interview success rate, time to fill the vacancy).• Represented the company in job fairs and recruitment events organized in cooperation with various partners (job centres, housing associations, prisons).• Provided recommendations and proposals to constantly improve the candidate journey and recruitment service to internal and external customers.• Collaborated with peers, business leaders and HR to ensure that we are creating a consistent candidate experience and driving efficiencies across the organization. Show less • Assisted recruitment process – led staff induction and training. Successfully hired and trained 30 candidates. Health and safety standards follow up as well as Company’s policy monitoring.• Talent management – supported employees across career development: coaching, motivating, and conducting performance appraisals to discuss staff productivity and goal setting. • Responsible for key administration tasks – data collection and key business measures analysis, managing files, and internal stakeholder requests, and answering calls and e-mails.• Leadership – accountable for excellent customer service and team performance of 7 key role employees. • Customer-focused service - positively engage with customers, assisting efficiently with their enquiries. Show less

  • Retail Recruitment Advisor - All UK

    Oct 2020 - Oct 2021

  • Recruitment Advisor

    May 2018 - Oct 2020

  • Shift Supervisor

    May 2013 - May 2018
• 

  Just Eat Takeaway.com

  Oct 2021 - Jun 2023

  Recruitment Coordinator

  •Led recruitment activities and was responsible for high-volume phone screening and delivery of new couriers to the business across two prospective markets; the United Kingdom and Poland. Interviewing 60+ candidates daily, making them more excited about the role, maintaining candidate databases, and finalizing the onboarding process for them through company ATS systems (Fountain and Salesforce). •Solely responsible for driving and achieving recruitment KPIs for 6 cities in Poland. Partner with hiring managers to advise and make recommendations on appropriate recruiting strategies. •Anylised and updated the recruitment trackers for all recruitment and sent weekly reports to stakeholders. •Managed job advertisements daily through various job boards and social media campaigns, and searched for new sourcing channels. •Supported ad hoc projects where required contributing towards the larger employer brand projects:- Actively participated and contributed new ideas to change the Polish ATS funnel. This was a global IT project where we changed the way we communicate with the recruitment agency and the process of onboarding new candidates. -Advocated for and drove a diverse and inclusive recruitment process. Implemented a successful project of hiring non-Polish speakers in Warsaw and created onboarding materials for new starters.- Supervised implementation of candidate interview calls has been tested in Warsaw and based on that introduction adapted to the rest of the cities. Prepared manuals for the rest of the team and was the first point of contact to resolve any issues. •Led weekly presentations/updates to Operation on recruitment activities, projects and monthly targets achievements. •Motivated and developed a team of three recruiters (local and remote) balancing the team capacity with business needs. Managed content creation and run workshops/onboarding sessions for new Scoober Poland joiners (two sessions a month). Show less

• 

  Sweaty Betty

  Jun 2023 - now

  Talent Advisor

  - Acting as the primary point of contact for all recruitment queries related to retail (90+ stores across the UK) and customer care departments.- Managing the Applicant Tracking System (ATS), posting job vacancies daily, and overseeing the screening and interviewing process for Store Manager and Area Manager positions, as well as any role within the Customer Care department.- Providing support and coaching to operational and store managers in selecting, onboarding, and developing their teams to attract and retain top-quality candidates for our stores in a competitive post-COVID market.- Organizing and supervising open days to attract top talent and drive high-volume hiring, as well as developing strategies and pipelines to participate in various recruitment events to enhance brand awareness.- Creating, generating, and analyzing reports and data from recruitment platforms weekly (ATS and Recruitment partners) to enhance recruitment strategies.- Collaborating with Operations to address the recruitment needs of both existing and new shop openings, and conducting high-volume recruitment for the customer care department.- Cultivating relationships with various Recruitment Partners to attract top talent and explore new recruitment channels for the business. Show less