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Mohammed A.

Mohammed A.

Corporate Travel Consultant - Global Travel Services ( Saudi Aramco Travel Office)

Followers of Mohammed A.91 followers
location of Mohammed A.Al Khobar, Eastern, Saudi Arabia

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  • Timeline

  • About me

    Operations Officer - Contact Center Services

  • Education

    • .

      -
      Diploma of Public Administration

  • Experience

    • Kanoo Travel

      Jan 2003 - Jul 2006
      Corporate Travel Consultant - Global Travel Services ( Saudi Aramco Travel Office)

    • Dnata

      Aug 2006 - now

      • setting and meeting performance targets for speed, efficiency, sales and quality.• Provide a service to individuals clients and corporate. • managing the daily running of the contact center.• liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.• maintaining up-to-date knowledge of industry developments and involvement in networks.• reviewing the performance of staff, identifying training needs and planning training sessions• recording statistics, user rates and the performance levels of the call and preparing reports.• handling the most complex customer complaints or enquiries.• organizing staffing, including shift patterns and the number of staff required to meet demand.• forecasting and analyzing data against budget figures on a weekly and/or monthly basis.• improving performance by raising efficiency and sourcing new equipment to enable new dialing products. Show less

      • Operations Officer - Contact Centre

        Apr 2014 - now

      • Contact Center Supervisor

        Sept 2009 - Apr 2014

      • Retail Travel Consultant

        Aug 2006 - Sept 2009

  • Licenses & Certifications