Alaa Ghaly

Experience

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  Orange Egypt

  Apr 2014 - Sept 2014

  Customer Service Sales Specialist

  • Greet and assist customers with their inquiries and needs, as well as maintain store appearance,inventory, and displays.• Demonstrate product features and benefits, achieve sales targets, and contribute to store profitability.• Handle customer complaints and resolve issues in a timely and professional manner.

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  CIB Egypt

  Sept 2014 - Feb 2015

  Customer Service Sales Specialist

  • Open and close accounts, process transactions, issue debit cards, update customer information, andresolve customer inquiries and complaints.• Cross-sell banking products and services to meet sales targets and generate revenue.• Follow bank policies and procedures, comply with regulatory requirements, and adhere to ethicalstandards.

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  Banque Misr

  Feb 2015 - now

  • Analyse and review the assessment of the analyst's credit decisions related to different credit facilities, for instance, Personal loans, Credit Cards, Auto loans, Mortgage loans, and Durable loans.• Assign and oversee new and restarted loan applications for the credit assessment team.• Ensure loan applications are reviewed in compliance with credit policies, procedures, and guidelines and within an acceptable timeframe as per the agreed SLA.• Conduct "CPV" contact personal verification, and field verification of "work and accommodation" to check the validity of the information and documentation provided by the customer.• Coordinates with the Business, Risk, Compliance, and Digital transformation teams in preparing circulars as well as testing and developing new loan products. Show less

  • Team Leader - Senior Credit Analyst

    May 2016 - now

  • Sales Specialist - Customer Service - Credit Specialist - ATM Supervisor

    Feb 2015 - May 2016
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  Banque Misr Club

  Jan 2022 - now

  Board Member