Frederic L'Huillier

Experience

• 

  ACI US

  Jan 1992 - Jan 1993

  Technical Support Engineer
• 

  ACI France

  Jan 1992 - Jan 1992

  Internationnal Technical Support Engineer
• 

  Siebel Systems, Inc.

  May 1994 - Jan 2000

  - Managed a team of 25 Quality Assurance Engineers over 3 major Releases.- Managed Year2000 Certification for the entire Siebel Product Lines- Defined a set of templates to be used by Quality Assurance Division (150 people) Managed a team of 15 QA Engineers for Sedona Project.Built and managed a team of QA Engineers and Tech Writers for Release 1.0 of the very first Technical Support Services via Internet (Knowledge Base, Forums, FAQ) for worldwide Oracle Customers.

  • Quality Assurance Manager

    Jan 1998 - Jan 2000

  • Quality Assurance Manager (Sedonna / Oracle Metalink 1.0)

    Jan 1997 - Jan 1998

  • Quality Assurance Engineer (Oracle Power Object / Sedonna)

    Jan 1996 - Jan 1997

  • Technical Support Engineer

    May 1994 - May 1996
• 

  Siebel Corp

  Jan 1998 - Jan 1999

  Quality Assurance Manager

  - Defined Document Templates and Processes accross QA Division.- Was in charge of Y2K Certification for all Siebel Softwares.- Organized Test Labs for Strategic Partners for Siebel 99 Release

• 

  LSF Network, Inc. (formerly LuckySurf.com, Inc.)

  Jan 1998 - Jan 1999

  Quality Assurance Consultant
• 

  Siebel France

  Dec 1999 - Dec 2004

  Principal SAM for Societe Generale on the 4D Program (23000 users):- Overview of all the Technica Cases managed by EMEA TS Centers- Managed Bug Defects with Product Marketing / Engineering / - Participated in Weekly meetings with SG Program Management (Mr Dantier, Mr Reitz)- Built weekly Report on Siebel Technical Support / Product Management / Engineering Activities- Organized quarterly executive meetings (Mr Dumesnil / Steve Mankoff)- Managed all the Technical Support Escalations for SG Show less

  • Principal Support Account Manager for Societe Generale (4D Program)

    Oct 2003 - Dec 2004

  • Senior Technical Support Manager for Southern Europe

    Dec 1999 - Sept 2003
• 

  Www.audipassion.com

  Jan 2000 - Dec 2004

  Administrator for Internet Forums

  Managed the Internet Forums of #1 Web Site for Audi Fans in France.

• 

  MTM France

  Jan 2004 - Dec 2012

  CEO

  Sole importer of MTM in France. See www.mtmfrance.comDevelopp Brand in FranceRegional Distributors accross the countryMany articles in specialized press like: Sport Auto / Echappement / Avus / Auto-HebdoMany Exhibitions like: Top Marques - Paris Tuning Show - Salon du Coupé - CabrioletTV Show: On Air at Turbo with Dominique Chapatte in December 2012 (5 Millions Viewers)

• 

  Gumpert Gmbh

  Jan 2004 - Dec 2005

  Homologation / Communication / Event

  Worked on the Gumpert Apollo Supercar Project (1150 kilos / 750hp):- Homologation in GT1 Class for FFSA / FIA and ACO (24 Hours of Le Mans)- Track Sessions at Dijon Prenois / Circuit de Bresse / Anneau du Rhin- Paris Car Exhibition- Press Articles with Option Auto / Echappement / Auto-Hebdo- TV Coverage with Auto/Moto on TF1 with Anthony Beltoise

• 

  Bouygues Telecom

  Jan 2006 - Jan 2006

  Responsable Qualité - PNM V2
• 

  SSteria

  Jun 2007 - Sept 2010

  Create a dedicated test offer for our client in Bank/Finance Industry using Steria Bank and Test Offers while using Steria X-Shore Model (France - Marocco - India):it includes:- Following up operationnally all the test projects within Finance / Banking Sector- Setting up and organize montly operationnal meeting to include all Project Managers and Project Directors in charge of test projects in Finance Bank Sector.- Setting up and building complete suite of reports regarding all test activities (pre-sales / projects / training) in Finance Bank Sector.- Define collaborative processes between Finance / Banking sector and Test Sector at Steria France.- Participate in the monthly Test Sector comittee- Coach / support and Give a perspective of development for each person in the team (Project Managers and Project Directors)- Participate to the growth and profitability of Steria Test Sector. Show less My role was to manage the Tests Factory at SFR and increase its activities. It went from 18 to 34 people:o Redefined the complete organisation of the Tests Factory (Project Managers, Team Leaders)o Increased Test Activities (SAP, End to End Business Approach)o Implement Methodological Workshops (Test Data Sets, Indicator, Intranet, Reporting)o Organise and lead monthly executive meeting with SFR Senior Director of IT Quality.o Participate to Business proposals to increase Test Factory Revenueso Started the very first workgroup for Test Activities in OffShore (India)o Built a complete proposal to make Rennes a dedicated near shore Test Center for all the french projects. Show less

  • Head of Testing Offer for Finance / Banking Sector

    Jan 2010 - Sept 2010

  • Project Director (Testing Services) for BNP-CETELEM On Cetelem Banque Project

    Aug 2009 - Feb 2010

  • Project Director (Testing Services) for Credit Agricole - B for Bank

    Apr 2009 - Aug 2009

  • Project Director - Health/ Insurance Sector

    Nov 2008 - Mar 2009

  • Project Director in Quality Assurance / Testing Sector

    Jan 2007 - Oct 2008

  • Project Director for SFR Test Factory

    Jun 2007 - Sept 2008
• 

  ISEP

  Jan 2008 - Jun 2010

  Quality Assurance / Testing Training

  Design and Deliver Quality Assurance / Testing Training (18 hours) for 3rd year studends at ISEP (Institut Superieur Electronique de Paris).

• 

  Wipro Technologies

  Oct 2010 - Aug 2012

  - Create and Manage the BAS (Business Application Services) Service Line for Wipro France: . Enterprise Content Management . Business Collaboration . Testing Services . Enterprise Business Integrationaccross all the verticals: BFSI, Manufacturing, Telco & Media, Retail.- Focus on french strategic accounts.- Work on internal evangelism within Wipro France and with Marketing for Customers / Partners / Analysts & Advisors.- Build complete Roadmap for business development (2012-2015)- Build relationship and roadmap with Wipro Strategic Partners (HP France, SAP France)- started to hire in order to build Testing Services Front Office. Show less . First practice manager at Wipro France.. Developped Wipro Testing Services Offer accross all the verticals: BFSI, Manufacturing, Telco & Media, Retail.- Focus on french strategic accounts (10)- Work on internal evangelism within Wipro France Sales Team and with Marketing for Customers (brochures,decks, workshops)- Build Business Developpment Roadmap - Initiated relationship HP France- Participation to the JFTL 2010 edition with dedicated booth- Coordination on existing projects with Wipro Testing Services Back Office- Hired ressources in order to build Testing Services Front Office. Show less

  • Business Application Services (BAS) Practice Manager at Wipro France

    Jul 2011 - Aug 2012

  • Head of Testing Services for Wipro France

    Oct 2010 - Jun 2011
• 

  Salesforce

  Sept 2012 - May 2017

  • Work directly with global leaders from the assigned partner(s) to develop joint Practice Development programs by partner or by region (AMER, EMEA, APAC) that includes investments in Practice Development, repeatable selling assets, reference architectures and the development of vertical solutions for SFDC’s Cloud solutions.• Work with the SFDC Worldwide Cloud Alliances and Channels team members to execute partner Practice Development plans in targeted region to drive certification growth and delivering customer success.• Work with the SFDC Worldwide Cloud Alliances and Channels team members to identify partner repeatable offerings, reference architectures and solutions. • Execute, manage and deliver regionally tied to global partner(s) strategies and initiatives in close alignment with regional / country ecosystem resources. Align with regional Channels team, Sale, System Engineering, Product Managements and partner leadership.• Maintain dashboards that communicate to Executive Leadership the effectiveness of identified programs and investments.• Conduct regular cadence between assigned partner(s), SFDC Sales Cloud Product Management and company leaders.• Ensure effective and timely internal & external communication and coordination of SFDC’s ecosystem strategy & capabilities. Serve as a key contact point for assigned partner(s) engaged with SFDC.• Design and deliver region relevant presentations, programs, and content to assigned partner(s) teams. Localize our Practice Development offerings to meet the local regulations, culture and business environment.• Package & promotion of Cloud success stories (external / internal use including discovery of in-depth back story for internal education). Show less • Work directly with EMEA leaders from the assigned partner(s) to develop joint Practice Development programs by partner or region that includes investments in Practice Development, repeatable selling assets, reference architectures and the development of vertical solutions for SFDC’s Cloud solutions.• Work with the SFDC Worldwide Cloud Alliances and Channels team members to execute partner Practice Development plans in targeted region to drive certification growth and delivering customer success.• Work with the SFDC Worldwide Cloud Alliances and Channels team members to identify partner repeatable offerings, reference architectures and solutions. • Execute, manage and deliver regionally tied to global partner(s) strategies and initiatives in close alignment with regional / country ecosystem resources. Align with regional Channels team, Sale, System Engineering, Product Managements and partner leadership.• Maintain dashboards that communicate to Executive Leadership the effectiveness of identified programs and investments.• Conduct regular cadence between assigned partner(s), SFDC Product Management and company leaders.• Ensure effective and timely internal & external communication and coordination of SFDC’s ecosystem strategy & capabilities. Serve as a key contact point for assigned partner(s) engaged with SFDC.• Design and deliver region relevant presentations, programs, and content to assigned partner(s) teams. Localize our Practice Development offerings to meet the local regulations, culture and business environment.• Package & promotion of Cloud success stories (external / internal use including discovery of in-depth back story for internal education). Show less Managed Strategic Accounts: - Schneider (Mega Account): > 30 000 users - Worldwide Deployment - Internal SFDC Center Of Excellence - MCS (Mission Critical Support)- GDF Suez (+ Subsidiairies)- AXA: AXA France Service / AXA France / AXA Investment Managers / AXA Assistance (Spain)- Groupe La Poste: Chronopost / La Banque Postale / La Poste- ACCORManaged Red Accounts for Southern EuropePoint of Contact for Mission Critical Incidents & EscalationsSpeaker at Webinars for Salesforce New Releases to Premier CustomersSpeaker to Selling Premier Success SeminarSalesforce.com Certified Force.com Developer (DEV401) Show less - Partner with Customer Success Managers in managing a small portfolio of high profile accounts- Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations of salesforce.com, understanding top business goals and requirements.- Leverage salesforce.com product and platform expertise, to provide relevant technical recommendations on solutions and enhancements specific to customers’ business needs.- Monitor and identify trends in salesforce.com adoption and utilization, Premier Success Plan adoption and utilization, and provide guidance to customers as part of annual Technical Success Review.- Onboard customers to the Premier Success Plan service and ensure Release Readiness.- Ensure prompt and complete resolution of technical challenges and business issues that have been escalated, coordinating with internal teams (Sales, Technical Support, Product Management or R&D) to meet customer needs, while managing customer expectations.- Provide timely account or issue executive summary status reporting both to customers and management.- Identify and collaborate with internal teams to ameliorate renewal risks for customers’ Premier Success subscriptions.- Advocate customers’ product feature priorities internally within salesforce.com.- Contribute internally to the salesforce.com team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific technical or process areas.- Manage Accounts like Accor, Schneider, AXA, GDF-Suez, Air France, Renault, La Poste- Manage CST Roadmap for 2013- In charge of Red Accounts for Southern Europe Salesforce.com Certified Administrator (ADM-201) Show less

  • Director, Sales Cloud Alliance - Global

    Apr 2016 - May 2017

  • Director, Sales and Service Cloud Alliances - EMEA

    Jul 2015 - Apr 2016

  • Lead Customer Success Technologist for Southern Europe

    Mar 2013 - Jun 2015

  • Senior Principal Customer Success Technologist

    Sept 2012 - Feb 2013
• 

  Salesforce Partner

  Jun 2017 - Dec 2017

  Director - Salesforce Practice

  .

• 

  Vlocity

  Jan 2018 - Jul 2020

  Vlocity develops software that enables communications & energy providers, insurance carriers and government agencies to digitally engage customers through their channels and devices of choice. We serve dozens of the world’s Fortune 500 companies. Our solutions run on our customers’ websites, in their contact centers and on the mobile devices of their service and sales professionals – providing a compelling, modern, omnichannel experience.Vlocity puts the customer and partner success first in everything we do. The Enablement Partner role in this success is key. Key ResponsibilitiesBuild and execute programs focused on education, skill development and enablement for partners (e.g. training sessions, engagement workshops, webinars).Educate and define enablement programs with regional and global partners that will help them grow their Vlocity practice.Manage the delivery of partner-oriented events and coordinate the action items, resources and deliverables associated with them: 8 Industry Workshops accross EMEA.Present on Vlocity business and technical level content at partner enablement workshops and events.Contribute to, and manage, the enablement environment(s) where reusable content is hosted and organize the information so that it is easily accessible by our internal teams.Monitor and report on partner engagement and enablement metrics: Monthly Reports for EMEA Partners and QBR Reports (for GSIs)Collaborate cross functionally with various departments and groups to produce programs/events and assimilate messages and content to be distributed.Attend key Meetings (Forecasting Call / Customer Success Call)to work efficiently with Sales and PS. Show less

  • Partner Practice Development - EMEA Region

    Jun 2018 - Jul 2020

  • EMEA Delivery Team

    Jan 2018 - Jun 2018
• 

  Salesforce

  Aug 2020 - Dec 2023

  Drive regional capacity development for Salesforce Partners. Builds plans with PAMs / Partners, guiding them through execution to increase depth of skills, number of credentialed consultants. Built strong relationships with internal/external senior leadership to develop and execute Partner Enablement Strategy.Key ResponsibilitiesPractice Development Planning:* Own total capacity plan for the assigned region, integrating plans from GSI, RSI.* Work with PAMs to identify strategic partners, jointly assessing their current capabilities/capacity, understanding their growth plans, sharing Salesforce's product roadmap/market strategy to develop a joint Partner Enablement Plan. * Plans to ensure Partners are ready with right expertise, customer success skills, and practice growth ready to successfully implement Salesforce solutions for customers.Collaboration & influencing* Collaborating with PAMs/Partners, EMEA/LATAM PPD Teams to build/execute enablement plans in assigned territory* Be trusted advisor to PAMs and SFDC Partner Practice/Business Leads for aspects of Partner Practice Development.* Own enablement relationship for specific partners that provide a single focal point for enablement.* Work closely with CSG.* Use Sales/Capacity tools to inform business and enablement planning with partners.* Source and Deliver enablement aligned to capacity plans using all available channels.* Engage with Senior Managers at Partners to influence practice development planning* Building 1:1 relationships with the technical and practice enablement executives.* Engage Partner Talent Alliance for preparing for talent acquisition. Holistic Practice Enablement* Facilitating Business & Industry enablement sessions to ensure Salesforce PoV for these areas is understood by our ecosystem.* Guide Partners on how to utilise all channels available to acquire product knowledge from selling through to implementationI am on the Salesforce Accelerate Aspiring Leader Journey Show less

  • Partner Ecosystem Development - EMEA Region

    Feb 2021 - Dec 2023

  • Partner Practice Enablement - EMEA Region - Vlocity Industry Clouds.

    Aug 2020 - Feb 2021
• 

  Own Company

  Jan 2024 - now

  - SEMEA Lead in driving the Salesforce Strategic Partnerships- Design and execute GTM business plans per country: France / Iberia / Italy / Middle East- Manage C-level relationships Salesforce SEMEA- Own joint account planning and strategy sessions liaising with Country Alliance Leaders.

  • Senior Manager - Salesforce Alliance & Channel for SEMEA

    May 2024 - now

  • Senior Alliance Manager Salesforce for SEMEA

    Jan 2024 - May 2024