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Jason Rolf Liestam

Jason Rolf Liestam

Followers of Jason Rolf Liestam656 followers
location of Jason Rolf LiestamAthens Metropolitan Area

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  • Timeline

  • About me

    Mid Market Sales Team Leader | Derivatives Trader | Cat Daddy | Avgeek

  • Education

    • International College Spain (ICS)

      1991 - 2004
      International Baccalaureate Diploma

      Completed the Globally Recognized IBO High School Diploma

    • UPF Barcelona School of Management

      2015 - 2016
      PgDip (Postgraduate Diploma) Foreign Trade 8.8/10

      Specialization in International Business with emphasis on: EU/International Trade LawImport/Export Operations INCOTERMSTARIC/Harmonized SystemInternational Contracts Payment Methods TaxationLogistics Management Trading Economics and FinanceInternational Marketing Strategic decision-making Culture and Organizational Dynamics Market Analysis/Metrics Negotiation Tactics.

    • Universidade Federal de Santa Catarina

      2010 -
      Portuguese Language Certification

      Semester-long Portuguese Language Certification (User/Business-focused)

    • University of Sussex

      2004 - 2007
      BA International Relations 2:1

      Research Interests included: European Political and Social Integration Diplomacy International Business and Political TheoryGlobal Political EconomyCold War ImplicationsSecuritizationIslamic Studies

  • Experience

    • IBM

      Jan 2008 - Jun 2014

      - Planned and executed weekly conferences with sales representatives, ex-ante forecasting and performance tracking.- Made recommendations for improvement in Supply Chain process, increasing operational efficiency and driving service delivery excellence.- Delegated workload, set priorities and reported performance directly the Business Unit Manager- Ensured multi-brand contracts were correctly divided amongst internal lines of business. - Managed high-value multi-element mainframe server contracts in SAP for corporate customers (B2B)- Revenue Accounting focal point for quarterly/monthly accruals, provisioning, ledger reconciliation andrevenue recognition reporting- Implemented secondary controls in order to ensure a 97% billing accuracy and audit compliance. -Delivered a 100% audit controls record. - Validation and Order Entry of standalone orders from corporate customers (B2B)- Actively triggered billing and invoicing in accordance with contractual documentation, performed credit and internal approvals checks, as well as due diligence on new customers

      • Team Coordinator, ESW Sales Transaction Support, Integrated Supply Chain

        Jun 2013 - Jun 2014

      • Senior Contract Manger, ESW Sales Transaction Support, Integrated Supply Chain

        Jun 2010 - May 2013

      • Validation and Order Entry Administrator, Customer Fulfillment, Integrated Supply Chain

        Jan 2008 - May 2010

    • Teleperformance

      Oct 2014 - Mar 2020

      - Audited Technical Support and Sales transactions as to satisfy and exceed Microsoft´s Key Performance Indicator requirements- Directly supervised a team of fifteen representatives- Devised and reported action-plans directly to the Project Executive, based on Actual v. Target Key Performance Indicator results.- Drove an upward trend in sales and customer satisfaction performance month-on-month - Technical Support for Skype- Credit Card Fraud and Account Wellness Analysis- Customer Relationship Management- Maintained and exceeded KPI thresholds 7 months consecutively (Average 92% Customer Satisfaction)

      • Quality Assurance Analyst, Project: Microsoft Corporation (Management)

        Jan 2016 - Mar 2020

      • Customer Service Representative, Project: Microsoft Skype (Client Operations)

        Oct 2014 - Dec 2015

    • HP

      May 2020 - Jul 2021

      • End User Sales Hub, Southern & Central Africa Lead

        Jan 2021 - Jul 2021

      • PC Solutions Consultant for Corporate, Enterprise and Public Accounts (South Africa/Angola)

        May 2020 - Jan 2021

    • Autónomo

      Aug 2021 - now
      Derivatives Trader

      Technical Analysis / Derivatives / Perpetual Contracts / Consulting Services

    • Lenovo

      May 2024 - now
      Mid Market Sales Team Leader

      Team Lead for the French Inside Sales Teams based in the Athens Hub (Concentrix)

  • Licenses & Certifications

    • Identifying and Managing Customer Expectations

      IBM

    • "Finance for Non-Financials"

      Miríada X

    • Consulting Fundamentals

      IBM

    • Negotiation Essentials: Planning for Negotiation

      IBM

  • Honors & Awards

    • Awarded to Jason Rolf Liestam
      Community Action Service Award (CAS) International College Spain May 2004
    • Awarded to Jason Rolf Liestam
      European Council of International Schools (ECIS) Award for Friendship and International Understanding International College Spain May 2003 Elected by colleagues as the most culturally aware and socially engaged student.

  • Volunteer Experience

    • English Teacher for Children with Down Syndrome

      Issued by APAMA Alcobendas on Jun 2003
      APAMA AlcobendasAssociated with Jason Rolf Liestam