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Sanga Reddy

Sanga Reddy

Work from Home (Virtual Internship) Global Service Desk

Followers of Sanga Reddy370 followers
location of Sanga ReddyHyderabad, Telangana, India

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  • Timeline

  • About me

    Student at Bharat Institute of Engineering & Technology

  • Education

    • Govt polytechnic MBNR

      2015 - 2018
      Diploma of Education Mechanical Engineering 8

      Activities and Societies: ncc

    • Bharat Institute of Engineering & Technology

      2018 - 2021
      Bachelor's in Technology ENGINEERING 7.2

      Activities and Societies: Participated in contraption work and represented our branch Participated as Police voluteer in elections Participated in swachh bharat programs

    • MVSR Engineering College

      2021 - 2024
      Master of Technology - MTech ENGINEERING 65

  • Experience

    • NIIT Foundation

      Dec 2023 - Feb 2024
      Work from Home (Virtual Internship) Global Service Desk

      Provided technical support to end-users for hardware, software, and network issues.Diligently updated tickets for timely closure, ensuring customer satisfaction.Involved in the Life Cycle of Incident Management Process from Logging to Closure.Logged, prioritized, and resolved incidents within established SLAs.Assisted with request fullfillment including password resets and software installations.Maintained documentation and knowledge base articles for common issues.Delivered excellent customer service and communication to end-users Show less

  • Licenses & Certifications