Nirajan Pyakurel

Experience

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  Texas A&M University-Commerce

  Aug 2013 - Dec 2014

  Research Assistant

  Organize public programming and collect new archival materials and oral histories about race relations in region.Archival research, video production, prototype data inputting, and sources citation. Teachers Assistant for the class ENG 333 Digital story telling, Advanced nonfiction for Dr. Shannon Carter.

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  Real Time Resolutions, Inc.

  Sept 2015 - Aug 2016

  Customer Service Professional

  Managed a portfolio of mortgage accounts and provided customers with best options as per their need. Analyzed credit reports, loan histories, personal records & assets.Complied with federal, state, & local regulations pertaining to collections and bankruptcy practices. Generated revenue and obtained monthly collection goals by calling customers and advised customers with options.

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  Freedom Mortgage

  Sept 2016 - Aug 2018

  Mortgage Loan Officer

  Demonstrated unparalleled product expertise of Government loan products and problem-solving acumen to recommend loan products to clients resulting in average of 8 closed accounts each month.Managed the pipeline of applicants received via inbound and outbound calls and maintained strong relationship with various departments and clients to meet the deadline using strong written and verbal communication skills.Formulated a detail-oriented process to collect the necessary financial documents from clients in order to submit them to an underwriter, achieving the first time approval from underwriting team. Show less

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  US Army

  Dec 2020 - Dec 2022

  Supervised and managed the daily administrative, finance and legal functions of company to meet the needs of over 175 personnel. Maintained and Managed various Army Programs as Family Care plan, Army Body Fat Composition Program, Sponsorship Program, Family Readiness Group adhering to the Army Regulations and Policies. Implemented procedures to bring the work turn around days to 1-day increasing efficiency and productivity. Actively maintained records and managed databases of Service Member’s promotions, evaluations, Permanent change of Stations and separations from the Army. Advised command team and higher echelon on legal and policy matters Show less Taught Basic Skills Education Program (BSEP) in a face-to-face classroom environment to facilitate student learning, engagement, and retention achieving the average of 24 point increment in student’s General Technical (GT) scores. Prepared academic curriculum, tests, IAW provided SOP of stone education center and current US Army policy and program guidance.Diagnosed student outcomes using test of Adult Basic Education (TABE) and formulated individualized plan to achieve the goal of scoring 110 GT score or higher. Show less

  • Office Manager

    Sept 2018 - Dec 2022

  • Basis Education Skills Program (BSEP) Instructor

    Dec 2020 - Jul 2021
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  Amazon

  Sept 2022 - Nov 2022

  Program Manager

  Program manager with Emerging Countries Customer Fulfillment (ECCF) Delivery Service partner (DSP) central team managing Service Level Standards (SLS) and Analytics program. Worked with cross-functional business teams across the company jointly to define requirements, develop solutions, and manage the timelines for all current and future project launches regards to DSPs and Delivery Associates (DA) while developed the training and learning SOPs. Developed a metric driven performance score cards for DSPs and DAs deploying analytical and reporting tools. Show less

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  Washington State Health Care Authority

  Jun 2023 - now

  Fiscal Information Data Analyst