Daniel-Alexandru Nicolae

Experience

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  Electronic Arts (EA)

  May 2013 - Oct 2013

  Quality Assurance tester

  PROJECTS: Plants VS Zombies 2, Tetris BlitzWorked with iOS, Android & Kindle devices.Tested all aspects of the assigned games. Published activity reports.Identified bugs and recorded them in a global database (JIRA).Followed gameplay and technical test cases. Verified and validated bug fixes.

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  Freelancer

  Jan 2014 - Jun 2016

  English-Romanian translator

  I ran a part-time, highly atypical personal business, where every job was a huge challenge from the start, no exceptions. The goal was to manage independent small/medium sized projects & deliver quality translations according to informal pre-agreements. The catch was to do that on any subject which can be researched & understood up to a reasonable level, solely through Internet sources.Over time I had the opportunity of handling concepts related to diverse and fascinating subjects, such as: web design, software building, software testing, information systems security, sports psychology, body mechanics, martial arts, logic, SF literature, Chinese astrology, horticulture.Related qualifications: TOEIC "Certificate of Achievement for advanced English" Show less

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  Gameloft

  Jan 2014 - Aug 2015

  Worked with iOS, Android, Windows PhoneTested the functionality of various discount-type promotions implemented in top Gameloft games.Used an advanced back-end tool (CROM2): forced promotion retrieval on test devices, edited game profiles, game stats & background data. Performed live environment tests. Performed Live monitoring of Multiplayer, In-App Purchases, Social Media interactions & generalgameplay functionalities in over 30 top Gameloft games. Alerted game teams in case of outages.Coordinated part of the team in order to complete CRM related special requests.

  • Quality Assurance engineer [QA Promos - CRM]

    Feb 2015 - Aug 2015

  • Quality Assurance engineer [QA Surveillance]

    Jan 2014 - Jan 2015
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  Stefanini EMEA

  Sept 2015 - Jun 2016

  IT HelpDesk technician

  Provided 1st level tech support on all IT related issues and requests [remotely, phone/mail/chat]. Used SCCM or pre-set packs to install various business apps and corporate software.Used SAP NetWeaver to update employees' and contractors' personal info (location, phone, etc.).Used an MDM system to keep track, handle restrictions & configure profiles on mobile devices.Executed regular tasks involving: Outlook, Office, Windows, printers, smartphones, Active Directory.

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  Wipro Technologies

  Jul 2016 - Jul 2019

  Technical specialization:- Exchange Online mail flow, Exchange Online Protection, Advanced Threat Protection;- EXO mail flow integration with 3rd parties (IronPort, Exclaimer, Barracuda, Salesforce, other);- Exchange On-Prem basic mail flow (TLS, connectors, mess tracking, SMTP logs, transport rules);- Office 365 Message Encryption;- Exchange Online Mailboxes, data archiving, data retention & holds, data recovery;- Exchange Online Auditing, mailbox breach prevention and mitigation;- Office 365 domain / users / mailboxes / groups management;- Exchange Online related PowerShell scripts, offered on a "best effort" basis;Knowledge management:- Liaising with Escalation Engineers in order to understand technical updates and changes;- Monitoring social media Office 365 pages in order to get the latest tech news & trends;- Designing and delivering internal communications on handling new product features;- Identifying EXO knowledge gaps & sensitive topics in the engineers' work;- Designing training plans meant to cover both technical & customer handling practices;- Delivering workshops and trainings for all support engineers, focused on EXO topics;- Assessing post-training performances to understand the knowledge assimilation rate and fine tune future training sessions; Show less

  • Office 365 technical lead (SME)

    Apr 2018 - Jul 2019

  • Office 365 technical support engineer [Premier]

    Jul 2017 - Mar 2018

  • Office 365 technical support engineer [Frontline]

    Jul 2016 - Jun 2017
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  Microsoft

  Aug 2019 - now

  Technical Advisor

  Dec 2024 - ongoingPremier Support: Sr Technical Advisor for the Exchange Online escalation teamAug 2023 - Nov 2024Broad Commercial Support: Principal Pod Lead, leader of the Exchange Online escalation teamAug 2019 - July 2023Broad Commercial Support: Technical Advisor for the Exchange Online escalation team