Luisa Chamberlin

Experience

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  Shipley Trucking Company

  Jan 1997 - Dec 2018

  Controller; Office Manager, HR Director

  Controller/Office Manager/ Logistics/Customer Relations Manager: Accounts receivable & payable, month end reports, payroll, purchasing, invoicing, and licensing renewals, all yearly taxes and all other secretarial duties. Identify and vet prospective carriers. Build a pipeline of service providers. Gather information from clients to determine their shipping needs.Obtain shipping estimate from carriers and passing them on to owner for approval before assigning a driver. Coordinate the pickup and drop off of shipments. Monitor the progress of shipments to ensure that goods arrive promptly and undamaged. Update customer management proprietary software to keep client records accurate. Advise clients on potential supply chain issues. Oversee all account management with external Logistic Planners, Fleet Managers. Ensure the best possible customer service is provided by our drivers and operations team.Ensures compliance with TDOT, TDOL, IRS, IFTA, federal, state, and local employment laws and regulations, and company policies, interpret and explain company policies and procedures to employees. Show less

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  The Terrace At Mountain Creek, LLC

  Jun 2000 - Feb 2006

  Executive Director

  Promote mission and objectives, maintain positive relationships with internal and external stakeholders, achieve organizational goals, oversee financial accounts maintaining sound financial practices. Oversee employees recruitment and onboarding, compensation and classification functions, workforce planning, employee relations, records retention and compliance. Report on revenue and expenditure. Engage with community groups. Create sound business plans. Coach department heads.Maintain knowledge of laws, ordinances, regulations, and statutes, which govern compensation and classification functions; assisted care living facility (ACLF); as well as analytical performance activities of significant complexity. Continuous training implementations designed to empower and grow staff; market facility; and develop performance measurement systems. Lead and influence organization towards favorable growth, design and direct strategies that support and enhance organizational operations. Manage company assets, optimize financial operations, provide leadership to all staff, establish business goals, ensure tax compliance, advise the board of directors on organizational activities, oversee and streamline daily operations, improve staff performance, and execute special business projects. Develop direct organizational strategy.Draft organizational policies and philosophies. Conduct performance reviews. Prepare comprehensive budgets. Show less

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  Amerprise Primerica Financial Services

  May 2006 - Aug 2014

  Business Development Manager/FP; Operations Specialist/Senior Agent

  Build newfound professional relationships and create professional network. Sustain current clientele and raise awareness of companies options. Grow business partnerships to include Full Financial planning services. TN Licensed Health & Life Insurance (11 other states). Registered Representative, Series 6, 63, 65.End of term renewals; utilizing proprietary software to identify client’s needs and increase client retention through exceptional customer service; product sales; and marketing new business prospects through community wide networking events.Develop systematic process, organize, maintain client bases in theentirety of Primerica Life Ins. Co., and Ameriprise work with dedicated team of agents to contact all life insurance renewal clients and new clients pro folio. Show less

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  LIttle Blue Sign®

  Feb 2010 - May 2022

  Director of Talent Acquisition; Owner

  Contract staffing; assist with developing new and evaluating existing policies and procedures for programs and activities directly affecting domestic and international revenue income-producing opportunities; research applicable Federal, State, and Local governing laws per contract. Establish, develop and maintain high-level business relationships with upper ranking executive staff; coordinate cross-training, including compliance and requirements to enforce pertinent laws, regulations, and policies, apply problem solving skills appropriate for employment in a computer and information technology specialty; implement, troubleshoot, and operate networks, desktop and web applications, object oriented programs and scripts, and IT security as required by a computer information technology specialty; provide technical support for hardware and software maintenance and use, monitor computer systems’ performance to ensure proper operation; handling difficult negotiations, resolving complex issues and problems, and making presentations to various representative groups and the general public on administrative and fiduciary related matters. Build Independent Representative Sales Team (74% retention), coordinate special projects and plan large conference/entertainment events; Recreations Coordinator, Public Speaking, Motivational Trainor/Coach, Certified Regional Trainor, Ambassador (regional training up to 14k attendees) . Show less

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  Chattanooga State Community College

  Jun 2014 - Dec 2017

  Specialist, Internal Liaison

  Provide administrative and high-level support to executive and administrative staff; coordinate internal and external events, collaborate with other department leaders to develop and meet goals and objectives.Establishes quantitative and qualitative metrics, guidelines, and standards by which efficiency and effectiveness could be evaluated.Identify workforce training inventory needs; managerequisitions/purchasing, payables, receivables, special projects costs, and administrative travel expenses.Manage fiduciary activities for college wide adult education, all special continuing education, and VP special events. Co-facilitated adult education courses various topics specific to professional and personal growth and Human Resources. Show less

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  City of Chattanooga

  Jan 2019 - Mar 2022

  Coordinate with Senior HR Managers, HR Business Partners, and Hiring Manager to thoroughly align agency objectives with employees and department goals, and anticipate HR-related needs. Onboarding processes from posting position internal/external to orientation of new hire. Plan, coordinate, co-facilitated new hire orientation. Provide Great Customer Service and resolution to complex issues for all non-exempt recruitment/retention, selection, compensation and assist with Exempt staff onboarding. Maintain personnel files, process and maintain confidential Form, verify I 9s and social security, etc. as required by law. Create, correct, update, and assist with implementation and interpretation of programs, goals, objectives, policies, and procedures. Attends and participates in career fairs, in person and virtually. Participate in various committees and boards to support community development and/or as HR City representation. Ensures compliance w federal, state, and local employment laws, regulations, and company policies. Interpret policies and procedures to employees. Identify areas for improvement and efficiency. Provide excellent customer service, call center lead for all HR non-exempt personnel city-wide and department supervisors.HR Team Lead: SME on Master Profile Purge main database, created step-by-step SOP manual. HR Team Lead: Development of qualitative vs quantitative data results in IT department. HR Team Lead: Created consistently tracking system of hiring managers, Human Resources, and IT for new onboarding processes. HR Team Lead: Call center HR to all non-exempt internal/external personnel city-wide.HR Team Lead: Government Alliance on Race and Equity (GARE).HR Team Lead: Review and evaluate internal existing standard operating practices, wage equity, sexual harassment, ageism, as per Mayors request. HR and Team Lead: Government Reported data driven presentations for HR Directors, HR Deputy, Chiefs of staff, Mayor’s office and City Council. Show less

  • Recruiting Coordinator, Talent Acquisition, HR

    Jan 2019 - Mar 2022

  • Talent & Development Assistant

    Jan 2019 - Jun 2020

  • Leadership & Development Coordinator

    Jan 2019 - Jun 2020
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  State of Tennessee

  Jun 2022 - now

  Talent Acquisition Specialist, DCS-HR

  Oversee the pre and post relationship building activities and brand recognition processes for all Universities and Colleges within the State of Tenessee. Specific to key positions for Department of Children Services statewide. Complete onboarding/off boarding process and ensure the memorable and genuine candidate experiences.Support upper management by the development and implementation of employer branding initiatives (online and offline) to engage and attract high caliber talent.Interact with internal/external stakeholdersRecruit, collaborate and create bridge for graduate’s, SR student’s, and AlumniDevelop relationships with a a variety of academic and professional backgroundsHuman Capital ManagementLearning and EngagementMobilityOrganizational Designtalent strategydata analyticsrelationship managementprogram developmentdrive progress Show less